Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristen Holt

Madison,TN

Summary

Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills. Exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements and custom experiences.

Overview

7
7
years of professional experience

Work History

Concierge Agent

Cambria Downtown Nashville
Nashville, TN
06.2023 - Current
  • Coordinate and provide custom experiences for patrons for predetermined events (holidays, anniversaries, and events) including, but not limited to: flowers, champagne, custom room decorations, and itineraries for local attractions.
  • Build and develop detailed knowledge on locales and points of interest when inquired by current and potential guests.
  • Develop strong relationships with external vendors to provide exceptional service experiences for guests for the duration of their stay.
  • Prepare daily reports detailing guest arrivals and departures, room occupancy rates, VIP bookings and coordinate with front desk agents in answering guest requests, billing information, and complaint resoution.

Manager on Duty & Night Auditor

Hyatt Place Downtown Nashville
Nashville, TN
12.2021 - 10.2022
  • Produced daily proper hotel reports to ensure there were no discrepancies in any department
  • Prepared and led hand-off meetings to coordinate priority tasks for day shift.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Provided training and leadership to newly hired employees to ensure they were thoroughly informed on hotel standards and protocols

Task Force/Front Office Management

Vista Host Management Company
Lexington, KY
06.2018 - 07.2018
  • Trained new staff and management personnel on appropriate hotel policies and procedures
  • Worked alongside the General Manager on tasks including, but not limited to: Payroll, Scheduling, Customer Acquisition, Purchasing and Invoices
  • Led staff meetings and communicated methods to improve hotel policies and procedures within each department.

Front Office Supervisor

Hampton Inn and Suites Nashville/Vanderbilt Elliston Place
Nashville, TN
03.2018 - 06.2018
  • Finalized receipts, money transactions, and paperwork for third party reservations
  • Worked closely with the accounts receivable department and familiarized myself with the different types of house accounts
  • Supervised and managed front office staff and implemented ways to improve guest satisfaction scores.

Front Desk Representative & Night Auditor

Hampton Inn and Suites Nashville/Vanderbilt (Elliston Place)
Nashville, TN
07.2017 - 03.2018
  • Ran proper hotel reports to ensure there were no discrepancies in any department
  • Prepared the desk for success
  • Reorganized pertinent hotel documentation and accounts.
  • Checked guest in and out, while verifying that receipts are finalized correctly for each guest
  • Implemented training manuals for each department to ensure quality service standards are met
  • Worked alongside the sales team to create specific amenities for groups to enhance experiences.

Education

Bachelor is Business Administration (Concentration in Hospitality) -

Western Governor University
05-2025

Certified Department Hospitality Trainer (CDHT) -

American Hotel & Lodging Education Institute
01.2019

Skills

  • 3 years of Manager Mentorship
  • 6 years Front Desk Experience
  • Certified Department Hospitality Trainer (CDHT)
  • Reservation Coordination & Management
  • Adept at Spreadsheet Creation & Management
  • Deep Knowledge of Local Area Amenities
  • Team Supervision
  • Effective Problem Solving
  • Social Media Networking
  • Marketing

References

  • Paige Barber, General Manager, Homewood Suites by Hilton, Round Rock, TX, 901-201-3074
  • Damon Jones, Recreation Assistant II, City of Oak Ridge, Oak Ridge, TN, 865-604-4159
  • Troy Neuenschwander, Corporate Sales Manager, Hilton Garden Inn, Nashville, TN, 615-429-3680
  • Jazlynn Salzberg, Guest Service Manager, Hilton Garden Inn, Nashville, TN, 931-278-4775
  • Kenny Adamo, Front Desk Manager, Hyatt Place Downtown Nashville, Nashville, TN, 847-909-4028

Timeline

Concierge Agent

Cambria Downtown Nashville
06.2023 - Current

Manager on Duty & Night Auditor

Hyatt Place Downtown Nashville
12.2021 - 10.2022

Task Force/Front Office Management

Vista Host Management Company
06.2018 - 07.2018

Front Office Supervisor

Hampton Inn and Suites Nashville/Vanderbilt Elliston Place
03.2018 - 06.2018

Front Desk Representative & Night Auditor

Hampton Inn and Suites Nashville/Vanderbilt (Elliston Place)
07.2017 - 03.2018

Bachelor is Business Administration (Concentration in Hospitality) -

Western Governor University

Certified Department Hospitality Trainer (CDHT) -

American Hotel & Lodging Education Institute
Kristen Holt