Kristen Horne
Thomasville,GA
Summary
Dynamic and results-oriented professional with extensive experience in office administration and teaching roles, notably at Thomas County Schools. Excelled in customer service and data entry, enhancing operational efficiency and fostering positive relationships. Demonstrated proficiency in Microsoft Excel and effective communication, contributing to significant improvements in workflow and client satisfaction. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
FPA/Administrative Assistant
Moss
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Teacher, Fifth Grade
Thomas County Schools
08.2019 - 05.2024
- Increased parent involvement by conducting regular communication, discussing students'' progress, and addressing concerns promptly.
- Provided individualized support for struggling students through one-on-one tutoring sessions or small group instruction.
- Enhanced overall classroom experience by maintaining a positive and nurturing learning environment.
- Provided personal guidance for students struggling both in and out of classrooms, maintaining professionalism while helping students feel safe.
- Utilized data-driven instruction to track student progress, making adjustments to lesson plans as needed for optimal learning outcomes.
- Participated in ongoing professional development workshops and seminars to stay current with educational trends and further enhance instructional skills.
- Tracked student progress using exams and weekly graded assignments, keeping detailed notes and working with students to identify and rectify issues.
- Adapted teaching methods and materials to meet diverse student needs, resulting in improved comprehension and retention of information.
- Collaborated with fellow teachers to share resources, ideas, and best practices for continuous improvement of teaching techniques.
- Developed strong relationships with students, parents, and colleagues to foster a supportive learning community.
- Boosted student engagement by incorporating hands-on activities and group projects into the curriculum.
- Managed classroom behavior effectively through clear expectations and consistent enforcement of rules.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Met with parents to review Individualized Education Plans for at-risk students.
- Administered various reading tests and determined student reading levels based on assessment findings.
- Coached, mentored and evaluated student teachers for progress against program objectives.
Admissions/Bursar's Office Coordinator
Thomas University
10.2011 - 07.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Reconciled account files and produced monthly reports.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Coordinated company events, fostering team building and boosting overall morale.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
Bachelor of Science - Interdisciplinary Studies And Double Minor
Thomas University
Thomasville, GA05-2011
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Dedicated team player
- Recordkeeping
- Verbal communication
- Deadline oriented
- Records management
- Invoice processing
- Microsoft PowerPoint
- Tech-Savvy
- Attendance record management
- Payroll and budgeting
- Accounting support
Timeline
FPA/Administrative Assistant
Moss
05.2024 - Current
Teacher, Fifth Grade
Thomas County Schools
08.2019 - 05.2024
Admissions/Bursar's Office Coordinator
Thomas University
10.2011 - 07.2019
Bachelor of Science - Interdisciplinary Studies And Double Minor
Thomas University
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