Kristen Horrigan
Summary
Enthusiastic professional with 5 years of experience managing operations in general Veterinary Practices and Veterinary Rehabilitation. Passionate advocate of compassionate veterinary care.
Successfully oversee human resources, budgeting, supply management and patient/client services. Develop and lead a productive and efficient team. Contribute to high-volume medical practices by providing exceptional customer service.
Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable clinic operations. Familiar with employee motivation and retention strategies, company relations and accreditation requirements.
Overview
14
14
years of professional experience
Work History
Veterinary Practice Manager
Veterinary And Rehabilitation Center Of Cape Elizabeth
01.2021 - Current
- Exercise the integrity of AAHA Veterinary Practice standards and lead re-certification processes every 3 years thus enhanced the quality of veterinary care and staying current on industry trends and best practices through continuing education courses.
- Implemented ezyVet and Cornerstone electronic medical records systems for better organization and privacy of patient information and improved efficiency.
- Manage payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
- Conduct regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Foster a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Manage financial operations, ensuring budget adherence and maximizing practice profitability.
- Streamline inventory management system to reduce waste and maintain optimal supply levels.
- Coordinate staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Negotiate contracts with vendors for cost-effective procurement of supplies, equipment, and services necessary for daily operations at the clinic. As well as establishing and maintaining connections with community partners for a mutually beneficial relationship.
- Establish and maintained effective communication with all hospital staff and community organizations to promote high quality patient care.
- Define testing protocols, quality assurance initiatives and clinic policies and procedures.
- Assist in all departments and maintain knowledge and understanding of each role. Veterinary skills include: reception duties, monitoring anesthesia, vaccinations, restraint, surgical assisting, veterinary terminology, treatment protocols, and lab sample collection and processing)
- Oversee the maintenance and housekeeping. This includes: Coordinating vendor support as needed for medical equipment, contract for repair/maintenance of equipment, building, and grounds including a large-scale building renovation, establish protocols for daily facility maintenance, assure insurance coverage of hospital and equipment, serve as representative to business vendors, independent contractors, obedience trainers, and maintenance contractors, ensuring advantageous relationships with each.
- Coordinate and oversee OSHA compliance. Understand and ensure compliance with appropriate regulatory agencies, including monitoring hospital violations and dangerous situations; documenting and reporting accidents; filing appropriate reports.
- Implement and maintain Maine radiation licenses and monitoring devices and oversee staff continuing education, DEA regulations, and licensure/certification
- Understand and ensure compliance with Employment/Labor Law
Veterinary Hospital Manager
Vetcore Tender Touch Veterinary Hospital
08.2020 - 01.2021
- Client relations helping to manage complaints and resolve client communication problems
- Assist the doctors and regional manager in establishing hospital standard operating procedures/ protocols (SOP) and training protocols for staff members
- Lead hospital marketing through social media and website platforms
- Manage hiring, training, reviews/evaluations, discipline and termination, OSHA safety training, manage employment posters, schedule lunch and learn and continued education.
- Oversee employee schedules, submit payroll, monitor timecards and paid time off/vacation benefits
- Enter financial data in the practice's financial management software, make weekly deposits, bank reconciliation, manage accounts payable and receivable
- Pay vendors in an accurate and timely manner to maintain good relationships with vendors and pharmaceutical distributors
- Monitor accounts receivable balances and unpaid balance agreements
- Assist in management of the DVM and hospital schedule to ensure quality of care and proper/ safe work flow
- Assist in reception duties including but not limited to: answer and triage client phone calls, schedule appointments and procedures, check-in and check-out clients, invoice clients and render payments, client education, relay appropriate communications to DVM and clients.
- Care Credit and Scratchpay payments, process payment transactions, returns, and client account adjustments
- Computer Skills: Google Drive, Cornerstone, Skyworld, Dayforce, DemandForce
Owner/Founder/Operations
Pet Pals, LLC
12.2018 - 12.2020
- Generated and manage a detailed client list of over 1,800 clients and their pets and coordinate with caregivers
- Maintain a high quality of repeat business utilizing QuickBooks and google calendar platforms
-Provide in home daytime, evening and overnight pet, canine obedience training, farm and exotic animal care - Administer oral medications, topical medications as well as gave insulin injections and subcutaneous IV fluids for canines and felines
- Conduct new client meetings which consisted of: meeting clients and pets; gathering pet information; answering questions and offering advice; implemented specific plans of care for individual pet needs
- Each day created an individualized schedule based on needs and requests of clients
- Collect payments and manage customer accounts
- Manage Company finances, accounting and assets
- Marketing Duties, e.g., updating of website content and updating social networking sites
- Coordinate all client scheduling - typically 5 to 15 appointments per day
Sole Proprietor
PetPal NY: Professional Petcare Services
06.2012 - 12.2018
- Hope 4 Your Canine/Ruff Day premier canine obedience trainer and consultant (2015-2018)
- Domestic pet services which include daily care and medication administration
- Implement and articulate class plans for groups of up to eight canines and clients
- Marketing, advertising, business model development, billing, state and federal record keeping, and customer service
- Awarded Enterprise's "Best Dog Walkers in Rochester 2016."
Research and Development Lab Technician
IDEXX Laboratories
06.2010 - 05.2012
- Conduct experiments to troubleshoot faulty equipment and testing materials
- SNAP (canine and feline enzyme immunoassay technology) testing of all products
- Participated in the re-structure of Feline Triple SNAP test to improve testing accuracy
- Excellent centrifuge and pipette skills of chemical reagents and biological samples
- Attention to detail for microbiology laboratory standards
- Handled blood and plasma samples as well as categorized and logged all samples in to storage
- Wrote experimental summaries and assisted in creating experimental models
Education
Bachelor of Science - Marine Biology
University of New England
Maine, United States05.2007
Skills
- Patient education and counseling
- Multidisciplinary team collaboration
- Training and mentoring
- Hiring and recruitment
- Team Building
- Staff Management
- Project oversight
- Relationship building and retention
- Profit improvements
- Drug and inventory management
- Medication dispensing
- Surgical procedures and support
- Veterinary office administration
- Customer Service
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Excellent Communication
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Active Listening
- Critical Thinking
- Problem-solving aptitude
- Reliability
- Operations Management
- Adaptability
- Professionalism
- Interpersonal Skills
- Budget Planning
- Continuing education
- Schedule Coordination
- Performance Evaluations
- Personnel Management
- Equipment procurement
- Patient Privacy
- Onboarding Procedures
- Veterinary Software Proficiency ezyVet, Cornerstone
- AAHA Accreditation
- File and records management
- General anesthesia monitoring
- Facility Maintenance
- Professional Networking
- Payroll Administration
- Employee Training
- Recruitment and hiring
- Staff Evaluation
- Workplace Safety
- Emergency and preventive care
Board Service
Not One More Vet 2022-2023
NOMV Seacoast New England Founder and President
- File and maintain chapter qualifying paperwork
- Manage relationship between the NOMV corporate team and the local chapter
- Appoint and manage volunteer team leadership roles
- Organize meetings and facilitate communication via chapter social media resources
- Organize events, applications, vendor relationships, and attend events
- Create chapter marketing materials per the NOMV corporate standards
- Spearhead volunteer recruitment efforts and onboarding
- Fundraising and create/maintain the vendor/donor relationships
Timeline
Veterinary Practice Manager
Veterinary And Rehabilitation Center Of Cape Elizabeth
01.2021 - Current
Veterinary Hospital Manager
Vetcore Tender Touch Veterinary Hospital
08.2020 - 01.2021
Owner/Founder/Operations
Pet Pals, LLC
12.2018 - 12.2020
Sole Proprietor
PetPal NY: Professional Petcare Services
06.2012 - 12.2018
Research and Development Lab Technician
IDEXX Laboratories
06.2010 - 05.2012
Bachelor of Science - Marine Biology
University of New England
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