Kristen Howard
Lincoln Park
Summary
Experienced in delivering exceptional bar service. Friendly and outgoing individual with a proven ability to collaborate and work independently. Solid background in customer service roles, bringing a wealth of knowledge and expertise. Proficient in computer skills and adept at multitasking. Strong communication abilities both over the phone and in person. Organizational skills coupled with previous experience in cleaning and organizing ensure efficient and high-quality task completion.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Server/Bartender
PARC LLC
06.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Certified in local alcohol laws to keep restaurant compliant with regulations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Work effectively in fast-paced environments, ensuring timely delivery of orders during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Lead Bartender
Anchor Bar
09.2023 - 11.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Coordinated with event planners to design custom drink menus for private parties, ensuring a memorable experience tailored to the clients'' preferences.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Banquet Server
Detroit Symphony Orchestra
10.2018 - 02.2019
- Contracted In house server/bartender for fall season part time through PARC LLC
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Office Manager / Recruiter
Golden K Ent.
05.2017 - 04.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Warranty Specialist
Interstate Auto
01.2017 - 05.2017
- Provided clear communication between the warranty department and other internal teams, fostering a collaborative environment that expedited problem resolution.
- Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
- Performed detailed cost analyses on warrantied items helping refine pricing strategies based on actual costs incurred.
- Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.
- Streamlined the warranty process for faster claim resolution and better customer experience.
- Acted as a liaison between customers and company leadership, ensuring all parties were kept informed of claim status, progress, and expected outcomes.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Calculated adjustments, premiums and refunds.
Barstaff/Manager
Johnny's Bar and Grill
02.2016 - 10.2016
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Assisted in recruiting top talent for the bar staff team, conducting interviews and making hiring decisions based on skill set fit.
- Maintained a clean work environment by enforcing strict sanitation guidelines throughout the entire bar area.
- Conducted bar training sessions for new employees to teach proper bar services.
- Oversaw cash handling procedures, ensuring accuracy in daily accounting tasks such as drawer balancing and bank deposits.
- Collaborated with other managers to create promotional events, attracting new clientele and boosting revenue.
- Fostered repeat customers by consistently providing efficient, friendly service.
Education
BBA - Hospitality Administration And Management
Columbia Southern University
Orange Beach, AL05-2028
GED -
Vassar High School
Vassar, MI06-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Multitasking and organization
- Excellent communication
- Adaptable and flexible
- Positive and professional
Personal Information
Age: 30
Certification
- TIPS Michigan On-Premise Alcohol Server Training - 11/07/2024 - 11/07/2027
- Learn2Serve Food Handler Training Course -
02/06/2025 - 02/06/2028
Timeline
Lead Bartender
Anchor Bar
09.2023 - 11.2024
Banquet Server
Detroit Symphony Orchestra
10.2018 - 02.2019
Server/Bartender
PARC LLC
06.2018 - Current
Office Manager / Recruiter
Golden K Ent.
05.2017 - 04.2018
Warranty Specialist
Interstate Auto
01.2017 - 05.2017
Barstaff/Manager
Johnny's Bar and Grill
02.2016 - 10.2016
BBA - Hospitality Administration And Management
Columbia Southern University
GED -
Vassar High School
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