Kristen Hoyte

Prepared patients for procedures and explained treatment steps clearly.

• Coordinated patient treatment plans, scheduling, and appointment follow-up to support smooth care delivery.
• Assisted dentists chairside during restorative, preventive, and emergency care.
• Verified insurance coverage, benefits, and prior authorizations for accurate treatment coordination.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

• Coordinated patient treatment plans and clarified next-step procedures for informed scheduling decisions.
• Presented treatment options and payment arrangements to improve patient understanding and acceptance.
• Scheduled procedures and follow-up appointments while balancing provider availability and patient needs.
• Researched billing issues, scheduled appointments and verified insurance coverage.

• Resolved public inquiries regarding park permits, recreation programs, and facility services with accurate guidance.
• Processed service requests, complaints, and follow-up communications using city systems and internal tracking tools.
• Coordinated with field staff and supervisors to address park maintenance concerns and escalate urgent issues.
• Assisted visitors with registration, scheduling, and policy questions while maintaining courteous, professional service.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Trained new staff on customer service procedures, recordkeeping standards, and office workflows.
• Monitored correspondence, phone queues, and walk-in traffic to prioritize urgent public service needs.