Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Hughes

Yonkers,NY

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Macy's
09.2023 - 02.2024
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
  • Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.

Cashier

Burlington
06.2023 - 01.2024
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.

Education

High School Diploma -

Belmont Academy
Westmoreland, Jamaica
06.2022

Skills

  • Loss Prevention
  • Order Processing
  • Money Handling
  • Regulatory Compliance
  • Customer Service
  • Time Management
  • Retail Sales
  • Customer Engagement
  • Fluent in Jamaican Creole
  • Problem-Solving
  • Stocking and Receiving
  • Customer Assistance
  • Cash Register Operation
  • POS System Operation
  • Teamwork

Timeline

Retail Sales Associate

Macy's
09.2023 - 02.2024

Cashier

Burlington
06.2023 - 01.2024

High School Diploma -

Belmont Academy

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Kristen Hughes