Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Hunt

Indianapolis,IN

Summary

I have over 18 years of experience in the customer service field. Independent and solid team member with excellent customer service abilities such as; retail, sales, collections, and admin. Sincerely enjoy working with people in person and over the phone. Flexible; able and willing to learn new things. Professional in appearance and strong work ethic.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

KECO Engineered Coatings
04.2015 - Current
  • Maintain paper and electronic filing systems for records and messages
  • Route and distribute incoming mail and email
  • Answer routine letters and emails
  • Reply and attach files to incoming messages
  • Operates fax machines, video conferencing and phone systems, and other office equipment
  • Use computers for spreadsheet, word processing, database management and other applications
  • Scheduling Freight Pick Ups, UPS, and Fed Ex
  • Answer multi phone lines
  • Process AP and assist with monthly reporting

Legal Verifier

Med1 Solutions/RevOne Companies
03.2013 - 03.2015
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Locates place of employment information for debtors with medical debt accounts
  • Faxes forms to employers to obtain employment verifications
  • Compares related accounts in FACS for updated debtor information
  • Inbound / Outbound calls
  • Assist the Legal Assistants

Default Prevention Specialist /Collections Officer

Sallie Mae Corporation
10.2009 - 10.2012
  • Assisting customers with their student loans and preventing their loans from default
  • Inbound / Outbound calls
  • Great customer service skills, team oriented
  • Handling money and customers' accounts
  • Excellent listening skills with the ability to determine appropriate action steps regarding their loans
  • Consistently and exceeded personal monthly quotas

Customer Service Representative /Sales Associate

Best Buy
10.2007 - 03.2009
  • Consistently exceeded personal monthly quotas by as much as 50%
  • Ordered, purchased, and shipped merchandise from the website
  • Handling returns and exchanges
  • Greeting and assisting customers on and off the floor
  • Goal-oriented and provided excellent team work
  • Built a loyal customer base by using a consultative sales approach

Education

High School Diploma -

New Palestine High School
New Palestine, IN
06.2001

Skills

  • Account Balancing
  • Data Entry Documentation
  • Time Management
  • Microsoft Word, Excel, Outlook
  • Customer Service
  • Money Management
  • Leadership
  • Scheduling

Timeline

Administrative Assistant

KECO Engineered Coatings
04.2015 - Current

Legal Verifier

Med1 Solutions/RevOne Companies
03.2013 - 03.2015

Default Prevention Specialist /Collections Officer

Sallie Mae Corporation
10.2009 - 10.2012

Customer Service Representative /Sales Associate

Best Buy
10.2007 - 03.2009

High School Diploma -

New Palestine High School
Kristen Hunt