Kristen Hunt
Indianapolis,IN
Summary
I have over 18 years of experience in the customer service field. Independent and solid team member with excellent customer service abilities such as; retail, sales, collections, and admin. Sincerely enjoy working with people in person and over the phone. Flexible; able and willing to learn new things. Professional in appearance and strong work ethic.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
KECO Engineered Coatings
Indianapolis, IN
04.2015 - Current
- Maintain paper and electronic filing systems for records and messages
- Route and distribute incoming mail and email
- Answer routine letters and emails
- Reply and attach files to incoming messages
- Operates fax machines, video conferencing and phone systems, and other office equipment
- Use computers for spreadsheet, word processing, database management and other applications
- Scheduling Freight Pick Ups, UPS, and Fed Ex
- Answer multi phone lines
- Process AP and assist with monthly reporting
Legal Verifier
Med1 Solutions/RevOne Companies
Greenwood, IN
03.2013 - 03.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Locates place of employment information for debtors with medical debt accounts
- Faxes forms to employers to obtain employment verifications
- Compares related accounts in FACS for updated debtor information
- Inbound / Outbound calls
- Assist the Legal Assistants
Default Prevention Specialist /Collections Officer
Sallie Mae Corporation
Indianapolis, IN
10.2009 - 10.2012
- Assisting customers with their student loans and preventing their loans from default
- Inbound / Outbound calls
- Great customer service skills, team oriented
- Handling money and customers' accounts
- Excellent listening skills with the ability to determine appropriate action steps regarding their loans
- Consistently and exceeded personal monthly quotas
Customer Service Representative /Sales Associate
Best Buy
Indianapolis, IN
10.2007 - 03.2009
- Consistently exceeded personal monthly quotas by as much as 50%
- Ordered, purchased, and shipped merchandise from the website
- Handling returns and exchanges
- Greeting and assisting customers on and off the floor
- Goal-oriented and provided excellent team work
- Built a loyal customer base by using a consultative sales approach
Education
High School Diploma -
New Palestine High School
New Palestine, IN06.2001
Skills
- Account Balancing
- Data Entry Documentation
- Time Management
- Microsoft Word, Excel, Outlook
- Customer Service
- Money Management
- Leadership
- Scheduling
Timeline
Administrative Assistant
KECO Engineered Coatings
04.2015 - Current
Legal Verifier
Med1 Solutions/RevOne Companies
03.2013 - 03.2015
Default Prevention Specialist /Collections Officer
Sallie Mae Corporation
10.2009 - 10.2012
Customer Service Representative /Sales Associate
Best Buy
10.2007 - 03.2009
High School Diploma -
New Palestine High School