Kristen Ish
Administrator
Flower Mound,TX
Summary
Forward-thinking professional bringing more than 32 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large ophthalmology and internal medicine groups. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects and priorities simultaneously with a high degree of accuracy, and positive attitude. Willingness to take on added responsibilities in order to achieve team goals.
Overview
32
32
years of professional experience
Work History
Practice Administrator
Vantage Eye Center
01.2003 - 08.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Supervised team of 85 office personnel and 17 providers across 3 office locations.
- Responsible for the profitability of the practice. Worked directly with the physician partners to develop plans and implement strategies to meet financial performance goals.
- Approved all clinic new hires, transfers, and salary increases for personnel.
- Addressed and remedied all patient or team member issues.
- Led clinical management staff in directing initiatives while providing mentorship and coaching. Aided in the ongoing development of employee training programs.
- Participated in contractual negotiations with payers.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Consulted with healthcare professionals on business decisions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Operations Manager
Salinas Valley PrimeCare
06.1991 - 01.2003
- Recruited, hired and trained all front office and billing personnel, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Responsible for all charge and payment posting.
- Assisted bi-weekly with the payroll function.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Analyzed and reported on key performance metrics to senior management.
Education
Bachelor of Science - Business Administration
California State University - Fresno
Fresno, CA05.1989
Skills
- Managing Practice Operations
- Managing Files and Records
- A/R Management
- Biweekly Payroll Processing
- New Hire Training
- Electronic Health Records
- Employee Performance Reviews
- Medicare Compliance
- Best Practices and Standards
- Resource Management
- Accreditation Coordination
Timeline
Practice Administrator
Vantage Eye Center
01.2003 - 08.2023
Operations Manager
Salinas Valley PrimeCare
06.1991 - 01.2003
Bachelor of Science - Business Administration
California State University - Fresno
Similar Profiles
Kallista AddisonKallista Addison
Optical Receptionist at Vantage Eye Center-Monterey, CAOptical Receptionist at Vantage Eye Center-Monterey, CA
Madeline SchroederMadeline Schroeder
Registered Nurse at Vantage Career CenterRegistered Nurse at Vantage Career Center
Houston MiddlebrookHouston Middlebrook
Pro shop receptionist at Vantage point golf centerPro shop receptionist at Vantage point golf center