Kristen Jackson
Dublin,GA
Summary
Professional and well-rounded registered radiologic technologist/medical assistant with 10+ years of excellent clerical, clinical and team support skills. Successful at satisfying customer and patient needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating and performing daily operational needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Radiologic Technologist/Medical Assistant
Optim Health System
Dublin, GA
09.2015 - Current
- Positioned patients for x-ray and implemented beam-restrictive devices and shielding techniques to minimize radiation exposure.
- Delivered comprehensive training to students and new technologists on equipment, imaging processing, patient relations and best practices.
- Oversaw day-to-day department operations, including scheduling, patient coordination, inventory management and department and equipment maintenance.
- Greeted patients with warm smile and promoted individual comfort throughout procedures while being as discrete as possible.
- Maintained currency on radiologic technology and provided recommendations to leadership to update or replace equipment.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Collected copays and account balance payments and updated account records.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Assisted front office staff by taking initiative to help upper management and coordinate events.
Office Manager
Optim Health System
Dublin, GA
10.2019 - 11.2021
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Conducted staff performance evaluations to monitor progress and recommend professional development plan.
- Reviewed medical records and created claims to submit to billing department, reviewing and entering medical coding as needed.
- Obtained prior authorizations for insurances that required prior authorizations for office visits and procedures.
- Performed the operations of check in and check out to include obtaining the patient's demographics, HIPPA, insurance, ID, scheduling appointments, scanning paperwork and insurance cards into the EMR system.
Clinical Manager
Hillcrest Urgent Care
Dublin, GA
12.2011 - 09.2015
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Coordinated weekly work schedules for all department employees.
- Completed the daily start up of the lab and x-ray to include running quality controls, warming the x-ray tube, restocking supplies and maintaining the daily operations of the equipment by performing quality checks.
- Identified abnormal test results and expedited report to the physician for review.
- Quickly responded to and resolved patient issues in a timely manner.
- Performed EKGs, simple spirometry, venipuncture, urinalysis, urine drug screens, applied holter monitors, performed x-rays, ear irrigation, applied dressings for wounds, removed sutures and staples, assisted the physician in office procedures.
- Relayed lab and imaging results to patients answering any questions and concerns of patient.
- Completed referrals to specialty clinics
- Obtained medical records and provided medical records to requesting offices.
Radiologic Technologist (PRN)
Oconee Regional Medical Center
Milledgeville, GA
06.2010 - 01.2012
- Performed imaging procedures such as x-ray, fluoroscopy and CT scans.
- Operated C-arm for the use of the surgeon in surgical settings
- Set up and administered IVs
- Recorded and verified patient information
- Took call schedules, worked weekends, holidays and night shifts.
- Cross trained in learning to complete CT scans as a rad tech to reduce the costs for the organization by reducing call ins for the CT tech for the night shift and weekend shifts.
- Answered calls, questions and concerns at the front desk for the radiology department
- Transported patients from the radiology department to the ER, hospital floor or lab as needed via hospital bed or wheelchair
- Tested patients to gather information on wide range of illnesses and diagnoses.
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Described and explained procedures to patients and observed patients during procedures to determine comfort levels.
- Administered and prepared oral or injected contrast media to patients to improve visibility of tissues, blood vessels and organs.
Assistant Store Manager
Maurice's
Dublin, GA
09.2007 - 12.2009
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Completed nightly deposits and delivered to the bank
- Completed transactions on the register for customer sales
- Assisted customers with their needs by assessing their requests and corresponding with other store locations to obtain items needed.
- Strived to accomplish daily sales goals
- Restocked and managed inventory
Education
Associate of Applied Science - Radiologic Technology
Heart of Georgia Technical College
Dublin, GA06.2011
High School Diploma -
West Laurens High School
Dublin, GA05.2008
Skills
- Completed and maintained certification with American Registry of Radiologic Technologists
- Patient intake-height, weight, blood pressure, medical history, medication review, data reconciliation
- Patient shielding techniques
- Patient Advocacy
- Perform X-rays
- Orthopedic Casting and Splinting
- Equipment Maintenance
- Radiation safety
- Patient Education
- Patient Positioning
- Suture and staple removal
- IT savvy-connecting and installing computers, printers and scanners
- IV administration and Phlebotomy
- Billing and coding to include CPT, E/M and ICD-10 codes
- Prior Authorizations and Referrals
- Front office/clerical operations
- Effective communication and analyzation skills
Additional Information
EMR Systems used in current and/or prior work history:
1. Athena
2. Cerner
3. Amazing Charts
4. Meditech
5. PACS-Novarad, Merge Pacs, Fairview Park Hospital Imaging, Medical Center Imaging, Meadows Regional Medical Center Imaging, Dodge County Imaging, Washington County Regional Medical Center Imaging, Emanuel Medical Center Imaging, Powershare
6. Labcorp
Billing and Insurance (included but not limited to):
1. Availity
2. GAMMIS
3. United Healthcare
4. Wellcare
5. Trizetto
6. Ambetter
7. Tricare
Certification
- Licensed Radiologic Technologist
- Previously certified orthopedic cast tech (certification expired)
- CPR certified
Timeline
Office Manager
Optim Health System
10.2019 - 11.2021
Radiologic Technologist/Medical Assistant
Optim Health System
09.2015 - Current
Clinical Manager
Hillcrest Urgent Care
12.2011 - 09.2015
Radiologic Technologist (PRN)
Oconee Regional Medical Center
06.2010 - 01.2012
Assistant Store Manager
Maurice's
09.2007 - 12.2009
Associate of Applied Science - Radiologic Technology
Heart of Georgia Technical College
High School Diploma -
West Laurens High School
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