Summary
Overview
Work History
Education
Skills
References
Certificationsandskills
Timeline
Generic

Kristen James

Moreno Valley,CA

Summary

Highly organized and customer-focused professional with over 10 years of experience in operations management, data analysis, customer service, document verification, and team leadership across retail and public service sectors. Known for consistently achieving high levels of customer satisfaction, regulatory compliance, and efficient data-driven decision-making while developing cohesive teams. Currently seeking a challenging role where I can leverage my skills in customer service, data analysis, and problem-solving to contribute to organizational success.

Overview

19
19
years of professional experience

Work History

Field Representative

DMV
02.2021 - Current
  • Provide customer service and application review in a high-volume environment, processing license and registration applications, conducting document verification, and ensuring regulatory compliance
  • Interpret, apply, and explain the Vehicle Code and DMV policies related to driver licensing, vehicle registration, and occupational licenses for vehicle dealers, manufacturers, and dismantlers
  • Assist with vehicle inspections, testing administration (written and road tests), and public interaction, ensuring accurate data entry and attention to detail
  • Manage queue flow and handle complex inquiries, facilitating issue resolution to maintain a positive customer experience
  • Perform cash handling, uphold information security, and ensure policy enforcement and confidentiality when handling sensitive records
  • Recognized for problem-solving skills, time management, and ability to work effectively in fast-paced settings

Operations Manager

Bed Bath & Beyond
10.2016 - 02.2021
  • Led operational analysis to identify patterns in inventory discrepancies, optimizing processes to reduce stock variances
  • Utilized data-driven insights to enhance inventory tracking and management, resulting in cost savings and improved operational efficiency
  • Managed staff scheduling and resource allocation using performance metrics, optimizing team productivity and morale
  • Analyzed customer purchasing trends and collaborated with merchandising teams to implement strategic store layouts and product displays, resulting in a sales increase
  • Directed a team of employees with a focus on professional development, performance tracking, and operational improvements
  • Collaborated cross-functionally with finance and logistics departments to forecast inventory needs and minimize stockouts, effectively reducing costs

Department Manager

JCPenney
01.2010 - 10.2016
  • Performed sales and performance analysis within the [Department Name] department, using metrics to set goals, adjust inventory levels, and improve KPIs
  • Monitored daily and monthly sales data to identify areas for improvement, consistently meeting or exceeding monthly targets
  • Optimized visual merchandising by analyzing customer traffic and sales data, which improved department profitability
  • Developed data-driven action plans to enhance customer engagement, effectively handling conflict resolution and issue escalation to maintain customer loyalty
  • Mentored team members, using performance data to set clear objectives, manage shifts efficiently, and meet departmental goals

Dental Assistant

Western Dental
03.2006 - 01.2010
  • Applied knowledge of sterilization principles, dental hygiene, and prophylaxis to assist in chairside procedures, upholding high standards of patient care
  • Identified and used dental instruments, equipment, and materials efficiently, assisting in restorative, surgical, and orthodontic treatments
  • Educated patients on oral health, post-operative care, and hygiene practices; maintained effective patient relationships through clear communication
  • Performed X-rays and ensured compliance with modern sterilization techniques, infection control, and dental record-keeping
  • Managed patient flow, scheduling, and prepared dental materials and accessories, contributing to the smooth operation of the dental office

Education

Certificate - Dental Assistant

Bryman College
01.2006

Skills

  • Customer Service and Public Interaction
  • Document Verification and Regulatory Compliance
  • Data Entry Accuracy and Record Keeping
  • Vehicle Inspections and License Processing
  • Testing Administration and Queue Management
  • Policy Enforcement and Information Security
  • Cash Handling and Confidentiality
  • Principles of Sterilization and Infection Control
  • Knowledge of Dental Instruments, Equipment, and Materials
  • Dental Hygiene, Prophylaxis, and Patient Education
  • Dental Office Procedures and Record Keeping
  • X-ray Techniques and Safety Protocols
  • Ability to Identify Teeth and Dental Surfaces
  • Effective Communication and Problem Solving
  • Data Analysis and Operational Metrics
  • Inventory and Resource Management
  • Sales Performance Tracking
  • Process Optimization and Cost Reduction
  • Strategic Planning and Goal Setting
  • Visual Merchandising Analysis
  • Cross-Functional Collaboration and Team Building
  • Account Management
  • Market Knowledge
  • Order documentation
  • Point of sale system
  • Sales understanding
  • Business Development
  • Sales Development
  • Product Training
  • Sales Training
  • Account Servicing
  • Inside sales
  • Cash Handling
  • Point of sale operation
  • Processing payments
  • Time Management
  • Problem-Solving
  • Organizational Skills
  • Customer Satisfaction
  • Excellent Communication
  • Self Motivation
  • Sales process
  • Order Processing
  • Problem-solving aptitude

References

Available upon request.

Certificationsandskills

Customer Service and Public Interaction, Document Verification and Regulatory Compliance, Data Entry Accuracy and Record Keeping, Vehicle Inspections and License Processing, Testing Administration and Queue Management, Policy Enforcement and Information Security, Cash Handling and Confidentiality, Principles of Sterilization and Infection Control, Knowledge of Dental Instruments, Equipment, and Materials, Dental Hygiene, Prophylaxis, and Patient Education, Dental Office Procedures and Record Keeping, X-ray Techniques and Safety Protocols, Ability to Identify Teeth and Dental Surfaces, Effective Communication and Problem Solving, Data Analysis and Operational Metrics, Inventory and Resource Management, Sales Performance Tracking, Process Optimization and Cost Reduction, Strategic Planning and Goal Setting, Visual Merchandising Analysis, Cross-Functional Collaboration and Team Building

Timeline

Field Representative

DMV
02.2021 - Current

Operations Manager

Bed Bath & Beyond
10.2016 - 02.2021

Department Manager

JCPenney
01.2010 - 10.2016

Dental Assistant

Western Dental
03.2006 - 01.2010

Certificate - Dental Assistant

Bryman College

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Kristen James