Summary
Work History
Education
Skills
Timeline
Generic

Kristen Johnson

Sterling,IL

Summary

Proven in enhancing customer satisfaction and team productivity at Casey's General Store, I excel in complaint handling and fostering customer engagement. Leveraging skills in payment management and inventory assistance, I significantly contribute to operational efficiency and customer retention, demonstrating a commitment to excellence and collaborative success.

Work History

Customer Service

Self Employed Services
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Investigated and resolved customer inquiries and complaints quickly.

Assembly Line Worker

PNC
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.

Associate

Casey's General Store
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Associate

Petsmart
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.

Personal Care Assistant

Sheila Gallentine (Dors)
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Assembly Line Worker

Borg Warner
  • Conducted quality assurance inspections on finished components and identified issues.
  • Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled, and transported items to support assembly operations.
  • Assembled components with minimal supervision, exceeding expected project milestones.

Associate

Kmart
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

High School Diploma -

Rock Falls Township High School
Rock Falls, IL
05.2002

Skills

  • Complaint Handling
  • Team Collaboration
  • Customer Engagement
  • Online chat and email
  • Payment management
  • Customer Retention
  • Company policy adherence
  • Returns processing
  • Inventory assistance
  • Customer Service
  • Shipment Tracking

Timeline

Customer Service

Self Employed Services

Assembly Line Worker

PNC

Associate

Casey's General Store

Associate

Petsmart

Personal Care Assistant

Sheila Gallentine (Dors)

Assembly Line Worker

Borg Warner

Associate

Kmart

High School Diploma -

Rock Falls Township High School

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Kristen Johnson