Kristen Johnson
Columbia,SC
Summary
Versatile professional with a proven track record in operations management and customer relationship management, honed across roles from Biscuit Maker at Chick-fil-A to Station Manager at African People's Education & Defense Fund. Excelled in team leadership and strategic planning, enhancing team performance and customer satisfaction. Skilled in cross-functional teamwork and complex problem-solving, consistently achieving and surpassing sales goals.
Overview
8
8
years of professional experience
Work History
Biscuit Maker
Chick-fil-A
10.2024 - Current
- Created batches of biscuits and eggs with specified flavor and textures by following production recipes and procedures.
- Adhered to strict uniform policy regulating use of hairnets, hats and gloves.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
Baker
Nothing Bundt Cakes
05.2024 - 09.2024
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
Flight Attendant
Delta Air Lines, Inc
01.2022 - 02.2024
- Completed pre-flight safety checks to reinforce passenger safety.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Customer Advocate
Delta Dental of California
02.2021 - 01.2022
- Verified and explained dental benefits for enrollees and providers.
- Reviewed and explained dental insurance claims status.
- Successfully handled and transferred member calls to correct departments.
- Other duties as assigned.
Customer Service Representative
LogistiCare
03.2020 - 09.2021
- Scheduled, modified, and canceled medical transportation reservations for enrollees, ensuring accuracy
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Other duties as assigned.
Sales Advisor
H&M Hennes & Mauritz
09.2019 - 03.2020
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Organized merchandise displays.
- Utilized promotional events and sales to encourage customers to shop.
- Cashier when assigned.
Station Manager - Independent Contractor
African People's Education & Defense Fund
02.2017 - 01.2019
- Ensured compliance with FCC and 501c.3 Regulations and Reporting Requirements.
- Updated weekly and monthly program schedule by establishing program availability and determining best time to air.
- Cultivated positive relationships with the local community, vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
Education
Bachelor of Arts - Journalism And Mass Communication
Benedict College
Columbia, SC12-2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Staff Development
Timeline
Biscuit Maker
Chick-fil-A
10.2024 - Current
Baker
Nothing Bundt Cakes
05.2024 - 09.2024
Flight Attendant
Delta Air Lines, Inc
01.2022 - 02.2024
Customer Advocate
Delta Dental of California
02.2021 - 01.2022
Customer Service Representative
LogistiCare
03.2020 - 09.2021
Sales Advisor
H&M Hennes & Mauritz
09.2019 - 03.2020
Station Manager - Independent Contractor
African People's Education & Defense Fund
02.2017 - 01.2019
Bachelor of Arts - Journalism And Mass Communication
Benedict College
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