Kristen Johnson
Tallahassee
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
6
6
years of professional experience
Work History
Receptionist
The Concrete Company llc
Tallahassee
12.2023 - Current
- Coordinated with vendors for repairs and maintenance of office equipment.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Scheduled and confirmed appointments.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Developed and maintained a filing system for essential documents, improving office organization.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
Team Leader
Publix Grocery Store
Tallahassee
01.2019 - 01.2022
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Reviewed completed work to verify consistency, quality, and conformance.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Lincoln High School
Tallahassee, FL12-2019
Skills
- Bookkeeping
- Scheduling
- Security
- Business operations
- Mentoring
- Analytical thinking
- Daily workflow improvement
- Relationship building
- Complex Problem-solving
- Attention to detail
- Team supervision
Timeline
Receptionist
The Concrete Company llc
12.2023 - Current
Team Leader
Publix Grocery Store
01.2019 - 01.2022
High School Diploma -
Lincoln High School
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