KRISTEN JONES
Altus,OK
Summary
Highly organized Front Desk Coordinator with excellent clerical abilities and friendly demeanor. Superior computer skills and workplace focus. Prepared to bring 7 years of relevant experience with completing administrative tasks.
Overview
7
7
years of professional experience
Work History
Dental front desk coordinator
333 Dental Care
01.2021 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Distributed all incoming/outgoing mail consisting of US Postal Mail, FedEX, Airborne, and UPS
- Prepared weekly employee work schedules to meet operational needs.
- Prepared and generated forms, labels, and other documentation
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Receptionist
Better Bodies Day spa
07.2016 - 07.2022
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, and gathered nature of visit.
- Assisted with onboarding new clients and securing paperwork completion.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Scheduled client appointments for staff teams.
Customer Service Representative II
Jackson County Memorial Hospital
04.2019 - 07.2019
- Trained staff on operating procedures and company services.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented and developed customer service training processes.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained fully functional office equipment and well-organized supplies
Customer Service Representative I
Jackson County Memorial Hospital
04.2018 - 04.2019
- Directed all incoming multi-phone lines to correct departments, and located individuals for phone calls
- Provided primary customer support to internal and external customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Identified and resolved discrepancies and errors in customer accounts.
- Learned duties for various positions and provided backup at key times.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Dental Assisting Certification -
Western Technology Center
05.2020
Associates in Science, P.E., and Recreation -
Western Oklahoma State College
07.2014
High School Diploma -
Blair High School
01.2012
Skills
- Excellent problem solving and analytical skills
- Detail oriented
- Multi-tasking
- Good written and verbal communication skills
- Time management
- Microsoft Word, Excel, Outlook/Exchange
- Scheduling
- Office Administration
Timeline
Dental front desk coordinator
333 Dental Care
01.2021 - Current
Customer Service Representative II
Jackson County Memorial Hospital
04.2019 - 07.2019
Customer Service Representative I
Jackson County Memorial Hospital
04.2018 - 04.2019
Receptionist
Better Bodies Day spa
07.2016 - 07.2022
Dental Assisting Certification -
Western Technology Center
Associates in Science, P.E., and Recreation -
Western Oklahoma State College
High School Diploma -
Blair High School
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