Kristen Jones
Meadow Vista,CA
Summary
Organized and hardworking candidate with a broad-range of experience and entrepreneurial mindset offering executive support, team leadership and development. Effective problem solver and analytical thinker with proven ability to accomplish any task at hand, by prioritizing projects and multitask effectively to achieve goals.
Overview
18
18
years of professional experience
Work History
Director of Office Development
Oshetski Orthodontics
02.2014 - Current
- Work closely with business owners to develop and implement new office procedures and programs to holistically maximize office productivity
- Analyze and monitor office operations
- Monitor and analyze monthly and yearly reports
- Assist owner with planning and executing annual goals
- Supervise office policies and systems
- Organize and lead team training and meetings
- Facilitate employee relations, communication, and development
- Oversee that duties and processes are completed promptly
- Manage website, social media, online presence, and patient reviews
- Design promotional products and marketing materials
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established departmental performance goals and provided feedback for underperforming areas.
- Facilitated cross-functional collaboration for improved decision-making processes within organization.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Spearheaded successful product launches that resulted in increased customer acquisition.
- Tracked trends and suggested enhancements to both challenge and refine company product offerings.
Team Lead / Escrow Coordinator
Paramount Equity Mortgage
05.2006 - 04.2010
- Worked jointly with loan officers in collecting and organizing client documents
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Developed a deep understanding of customer service principles and customer service best practices.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Orchestrated office lunches, meetings and activities
- Mentored new hires.
- Assisted in office inventory management and maintenance.
Education
Associates Degree - Business
Clackamas Community College
Clackamas, OR06.2003
Skills
- Office Development & Operations
- Executive Assistance
- Goal Setting
- Team Leadership
- Project Coordination
- Staff training/development
- Staff Management & Development
- Customer Relations
- Teamwork and Collaboration
Projects
Placer Hills Education Foundation, Meadow Vista, CA, President, 2015-2021 (volunteer)
In my capacity as volunteer President for a non-profit foundation, I spearheaded fundraising efforts to support local schools' academic programs. My responsibilities included the creation, planning, and execution of fundraisers and large-scale events, which culminated in donations exceeding $150,000. To ensure optimal involvement from parents and the community, I scheduled and led monthly meetings and provided guidance on fundraising ideas. Additionally, I oversaw the foundation's activities in line with the By-laws and regulations, chaired profitable fundraising events, and provided advice on grant approvals while maintaining open communication with stakeholders and dialogue with the school superintendent, principals, and community members. Finally, I created and delivered presentations for school fundraising events, which contributed to the effort's overall success.
Timeline
Director of Office Development
Oshetski Orthodontics
02.2014 - Current
Team Lead / Escrow Coordinator
Paramount Equity Mortgage
05.2006 - 04.2010
Associates Degree - Business
Clackamas Community College
Similar Profiles
Estela CoronadoEstela Coronado
Registered Dental Assistant at Oshetski OrthdonticsRegistered Dental Assistant at Oshetski Orthdontics
Taylore JonesTaylore Jones
Records Coordinator at Lanzetta Orthodontics/TDR OrthodonticsRecords Coordinator at Lanzetta Orthodontics/TDR Orthodontics
Kassandra SarabiaKassandra Sarabia
Dental Assistant (Job Shadowing) at Cooks Orthodontics, Orthodontics Inc.Dental Assistant (Job Shadowing) at Cooks Orthodontics, Orthodontics Inc.