Kristen Kaifesh
Allen Park,MI
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
CSR/Receptionist
Carevet Michigan
Lincoln Park, MI
01.2013 - Current
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Conducted regular audits of patient records to ensure accuracy of data entered into system.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Interviewed patients to complete case histories and intake forms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Routed laboratory or diagnostic results to appropriate staff.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Assisted in training new employees on pharmacy procedures.
- Provided education materials about medications to patients upon request.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Accurately filled prescription medication orders for patients, as well as maintaining records for controlled substance medications, and special order medications.
Education
Some College (No Degree) - General
Baker College
Flint, MISkills
- Scheduling
- Office equipment operations
- Phone etiquette
- Bookkeeping
- Positive and professional
- Multi-line telephone skills
- Correspondence management
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Basic accounting
- Service-oriented mindset
- Typing speed
- Front desk operations
- Record preparation
- Document control
- Pharmacy Technician
Timeline
CSR/Receptionist
Carevet Michigan
01.2013 - Current
Some College (No Degree) - General
Baker College
Similar Profiles
Rajat MohanRajat Mohan
Veterinary Sales Officer (V.S.O) at CAREVET PHARMA PVT LTD.Veterinary Sales Officer (V.S.O) at CAREVET PHARMA PVT LTD.
Thomas FilarskiThomas Filarski
Legal Intern at Carevet LLCLegal Intern at Carevet LLC
Richard LawsonRichard Lawson
DVM at Carevet Hawthorne Animal ClinicDVM at Carevet Hawthorne Animal Clinic