Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

KRISTEN KAMMERAAD

Half Moon Bay,California

Summary

Regional Account Manager with extensive experience in strategic planning and client relationship management at Naturopathica. Proven ability to cultivate key partnerships, resulting in substantial business growth and improved customer satisfaction. Skilled in team training and event coordination, consistently leading teams to exceed sales targets.

Overview

36
36
years of professional experience

Work History

Regional Account Manager

Naturopathica
San Francisco, CA
02.2025 - Current
  • Cultivated strategic client relationships to support business goals, growth strategies and profit drivers.
  • Supported high-level customer satisfaction and loyalty as SME and primary point-of-contact.
  • Liaised with assigned accounts to review business operations and track progress toward objectives.
  • Conducted weekly meetings with account representatives to review performance, address issues, and develop strategies for improvement.
  • Provided technical support and training to customers on all products offered by the company.
  • Developed relationships with key decision makers at target accounts to gain new business opportunities.
  • Participated in trade shows, conferences, and other events to promote brand awareness in the region.
  • Negotiated pricing agreements with clients based on their needs and budget constraints.

Multi - Channel Trainer

Natura Bisse-Western Region
Newport Beach, CA
08.2020 - 01.2025
  • I am responsible for conducting informative and motivational trainings for aestheticians, store line sales staff and management to develop highly motivated, knowledgeable and productive teams within the Spa, Retail an E-Commerce Channels.
  • I Conduct special events, both virtually and in person, while championing for consumer engagement and experiences as an essential component to the business and brand development.
  • As a Licensed Aesthetician I coordinate and conduct facial events to increase awareness, train new Esthetician hires our facial protocols, whilst simultaneously training the art of luxury selling.
  • Overall this education engagement ensures a luxury experiences for clients and supports confidence in associates for higher IPT sales.
  • Partnering with Susan G. Koman, I play a key role in the development of our OncoEsthetic training program and social media outreach.
  • With over 10 years living in this community, I have wonderful PR relationships and opportunities that further support the awareness for my accounts.

Retail Event Trainer

Natura Bisse-Southwest Region
02.2019 - 08.2020
  • With over 30 accounts in my region I am responsible for conducting informative and motivational trainings for aestheticians, store line sales staff and management to develop highly motivated, knowledgeable and productive teams.
  • Conducting special events, while championing for consumer engagement and experiences is an essential component to brand development.
  • As a Licensed Aesthetician I coordinate and conduct facial events to increase awareness, provide a luxury experience for clients and support sales.
  • To date since being in this role the companies sales in my region and the overall sense of the teams feeling confident and well informed have increased.
  • With over 10 years living in this community, I have wonderful PR relationships and opportunities that further support the awareness for my local Orange County accounts.

Boutique Manager

Jo Malone London
Orange County
05.2017 - 02.2019
  • Continue to lead the store in maintaining the status of highest grossing boutique in North America.
  • Responsible for hiring and training the new Assistant Manager and continuous coaching and development of 5 employees.
  • Supported and created a strategy to coach team member to achieve and receive the highest ranking status of Global Stylist of the year.
  • Strategizing and creating plan of action for each stylist and ASM to ensure achievement of individual and team sales goals.
  • Planning and execution of multiple in store and off site events.
  • Encourage team to 'think outside the box', for optimum sales to exceed plan.
  • Following brand merchandising schematics, maintaining optimum levels of stock and maintaining a strong relationship with community Mall Management and all levels of the Jo Malone London Executive management team.
  • Manage the top selling free standing store in North America
  • Coached team member to achieve Global Stylist of the Year
  • Create strategic goals to motivate and increase Team's metrics
  • Superior business development for exceptional customer service with a large loyalty client base
  • Maintain strong relationship with South Coast Plaza's Marketing, Community Relations and Tourism Teams
  • Achieved highest ranking assessment for my Annual Review
  • Self-motivated with Exceptional Organization and Time Management skills
  • Selected as a South Coast Plaza Marketing and PR Board Member

Assistant Boutique Manager

Jo Malone London
Orange County
03.2010 - 05.2017
  • As Acting Store Manager, I was the Acting store Manager during 3 separate LOA's of the Store Manager overseeing sales of $1.5mm at the Jo Malone London Boutique at South Coast Plaza in Orange County.
  • Responsible for continuous coaching and development of four full-time JML Stylists; strategizing and creating plan of action to ensure achievement of individual and team sales goals; following strategic brand marketing, sales and education initiatives to drive sales revenue and exceed plan; planning and execution of multiple in-store and offsite events; maintaining optimum levels of stock; following brand merchandising schematics, and maintaining strong relationships with all levels of the JML executive management team.
  • Co-Manage the top producing free standing store in North America
  • Create strategic goals to motivate and increase Team's metrics
  • Superior customer service with a large loyalty client base
  • Maintain strong relationship with SCP's Marketing, Community Relations, and Tourism Teams
  • Achieved the highest ranking overall assessment for my Annual Review
  • 11% ^ in sales, 8% ^ AUS and IPT over LY
  • Exceptional with Organization and Time Management

JML Key Holder / La Mer Facialist Trainer

Jo Malone London/La Mer
Orange County
03.2009 - 02.2010
  • Networked with local businesses creating cross promotional events
  • Developed Strong customer relationships ensuring a loyal client base
  • Performed opening/closing procedures
  • Trained La Mer newly hired Facialist's
  • Conducted La Mer 'Meet the Expert' events offering consultations and continued home skincare recommendations
  • Lead Facialist of the highest grossing La Mer Facial Event for Neiman Marcus

Facial and Education Specialist

Jo Malone London/N.A.
New York City, N.A.
09.2005 - 02.2009
  • Company Overview: The only Jo Malone London Facialist in North America, trained by Jo Malone and traveled the tristate area and Canada as the 'Celebrity' Jo Malone Facialist.
  • Responsible for developing skin care awareness, building sales and maintaining customer loyalty.
  • Communicated brand and product knowledge in North America
  • Planned and executed special events, both in-store and on location
  • Tracked sales goals by monitoring individual AUS and IPT
  • Press Received: Beautynewsnyc.com, Spa Finder and Gotham Magazine
  • Partnered with store management to maximize stylist support for facial service awareness and bookings
  • Managed bookings and coordinated travel
  • Managed personal expenses and maintained a budget for those expenses
  • Co-Created and developed La Mer Facial treatments and Training Manual
  • Trained National and International Facialist new hires
  • The only Jo Malone London Facialist in North America, trained by Jo Malone and traveled the tristate area and Canada as the 'Celebrity' Jo Malone Facialist.

Spa Director/Lead Esthetician

The Sterling Club's Health Club & Spa
New York City, NY
02.2003 - 08.2005
  • Chosen to drive sales through business development, marketing and PR for the spa.
  • Partnered with the Health club Director to maximize spa services awareness with the members
  • Developed monthly calendar, new spa menu, spa events and educational seminars
  • Performed payroll, DBR, inventory and placing professional and retail product orders
  • Conducted interviews, hiring/firing employees as needed
  • Trained newly hired staff
  • Committee member: chosen to represent our location as part of a group of Directors to create standardized formats throughout the company and develop fresh ideas for increasing service and retail sales.

Esthetician

Soho Sanctuary Spa
New York City, NY
01.2002 - 02.2003
  • Exceeded retail sales goals
  • Strong Client Loyalty
  • Performed all Facial, Body Care and Waxing Treatments

Esthetician

Plaza Hotel Spa
New York, NY
08.2001 - 01.2002
  • Maintained the highest standard in Luxury Service
  • Met retail sales goals
  • Performed all Facial, Body Care and Waxing Treatments

Esthetics Instructor

Lia Schorr Institute of Esthetics
New York City, NY
08.2001 - 01.2002
  • Chosen post-graduation to become a part of the education team.
  • Performed lectures on Skin Analysis and Practical Application of Make-Up
  • Practical Application of Facial Massage

Massage Therapist

Stress Less Step
New York City, NY
01.2000 - 01.2001
  • Offered all Massage Therapy Modalities
  • Strong Client Loyalty

Fashion Model

Ford Modeling Agency
, International
01.1989 - 01.1999
  • Company Overview: Commercial and Print Model in Europe, Australia and The United States
  • Commercial and Print Model in Europe, Australia and The United States

Education

Natura Bisse Spa Protocol Trained -

01.2019

X Store Training Modules -

01.2017

Work Force Management Training -

01.2016

Trained by Jo Malone on Luxury Service and Product Knowledge -

01.2005

Dr. Hauschka Certified -

01.2003

Dermologica Institute Certified -

01.2003

Lia Schorr Institute of Esthetics Graduate -

Lia Schorr Institute of Esthetics
New York City, NY
01.2001

American Institute of Massage Therapy Graduate -

American Institute of Massage Therapy
04-1998

Skills

  • Strategic planning
  • Client relationship management
  • Team training
  • Event coordination
  • Problem solving
  • Communication skills
  • Negotiation skills
  • Customer relationship development
  • Contract management
  • Account servicing
  • CRM proficiency
  • Sales training
  • Client acquisition
  • Multitasking Abilities
  • Order processing
  • Business development
  • Customer satisfaction

Accomplishments

  • Increased volume sales through education and support within Blue Mercury and Cos Bar accounts.
  • Created successful partnership with Newport Beach Living Co. for O.C Natura Bisse exposure.
  • Assisted in the Forbes Travel Guide/Natura Bisse Event to obtain new Hotel Spa Accounts.
  • Managed the highest grossing Jo Malone London free standing store in N.A.
  • Board Member of South Coast Plaza's Marketing and Public Relations.
  • Managed the JML-SCP Boutique and maintained continuous motivation and coaching for the team.
  • Chosen amongst 60 candidates to be the JML Facialist for North America.
  • Received Press whilst the JML Facialist for North America.
  • Promoted within 6 months of hire to head up and co-create the La Mer Facial and Training Manual.
  • Lead Facialist in highest volume event in history of Neiman Marcus La Mer Facial Event.
  • Chosen to be an Instructor post-graduation at the Lia Schorr Institute of Esthetics.
  • Committee Member for the American Leisure Company-NYC.

References

References available upon request.

Timeline

Regional Account Manager

Naturopathica
02.2025 - Current

Multi - Channel Trainer

Natura Bisse-Western Region
08.2020 - 01.2025

Retail Event Trainer

Natura Bisse-Southwest Region
02.2019 - 08.2020

Boutique Manager

Jo Malone London
05.2017 - 02.2019

Assistant Boutique Manager

Jo Malone London
03.2010 - 05.2017

JML Key Holder / La Mer Facialist Trainer

Jo Malone London/La Mer
03.2009 - 02.2010

Facial and Education Specialist

Jo Malone London/N.A.
09.2005 - 02.2009

Spa Director/Lead Esthetician

The Sterling Club's Health Club & Spa
02.2003 - 08.2005

Esthetician

Soho Sanctuary Spa
01.2002 - 02.2003

Esthetician

Plaza Hotel Spa
08.2001 - 01.2002

Esthetics Instructor

Lia Schorr Institute of Esthetics
08.2001 - 01.2002

Massage Therapist

Stress Less Step
01.2000 - 01.2001

Fashion Model

Ford Modeling Agency
01.1989 - 01.1999

Natura Bisse Spa Protocol Trained -

X Store Training Modules -

Work Force Management Training -

Trained by Jo Malone on Luxury Service and Product Knowledge -

Dr. Hauschka Certified -

Dermologica Institute Certified -

Lia Schorr Institute of Esthetics Graduate -

Lia Schorr Institute of Esthetics

American Institute of Massage Therapy Graduate -

American Institute of Massage Therapy

Similar Profiles

CREATE PROFILE
KRISTEN KAMMERAAD