Kristen Kapusta

Performed an array of administrative and clerical tasks to provide support to a professional office (legal, financial planning, accounting). Strong attention to detail and work ethic that manifested itself in a willingness to work, learn, and help provide quality service to clients. Assisted attorneys, legal assistants, and financial professionals in providing professional services to clients. Assisted in the preparation and editing of legal documents and correspondence. Direct management of case flow. Direct communication with clients as well as answered the phone for multiple companies in the building.

The primary purpose and objective of the Associate Resource Analyst position is to forecast, track and identify resource allocation needs, assignments, and availability for assigned projects specifically for Contract Managers and Investigator Grant Analysts.

Coordinated and analyzed information for the efficient utilization and forecasting of labor needs of clinical resources in each assigned geographical area. Recommended appropriate composition of project teams to enable presentation of appropriate clinical teams to clients. Influenced the performance and profitability of project teams from a quality, operational, and financial aspect across all therapeutic areas.

The primary purpose and objective of the Contract Coordinator position is to work with and assist the Contract Managers and Investigator Grant Analysts in the completion and execution of contracts with clinical study sites and principal investigators ("Clinical Trial Agreements").

Preparation and monitoring of Clinical Trial Agreements and/or budgets from initial site contact through execution of agreements (the “CTA Process”). Maintained and handled open lines of communication between PPD clinical teams and investigator sites during the CTA Process. Provided technical and administrative support to Contract Analysts during the CTA Process.

Responsible for welcoming, greeting, and motivating members. Entered sales transactions including payment and personal information into the POS system accurately. Scheduled appointments for members while responding promptly to requests, inquiries, and concerns. Maintained relationships to ensure customer retention. Promoted member services and up-sell retail items to increase sales numbers while ensuring monthly sales goals were met.

Volunteered in the Technical Department. Responsible for running lighting and musical theatrics for community gatherings. Participated in and served at community events in the City of Wilmington. Coordinated and participated in a non-profit mission trip including arranging travel plans, budgeting, and financial documentation.

Volunteered in various departments of the church. Assisted with setting up and breaking down of portable church equipment. Greeted attendees and demonstrated positive representation of the organization to the community. Facilitated check-in center for childcare. Counted monetary donations and entered data into the system accurately. Responsible for preparing deposit and money sorting.

Promoted from Receptionist to Administrative Assistant after 6 months of service. First point of contact in office, established relationships with members and processed applications. Assisted the Director of Home Tours and Events to organize and coordinate the Parade of Homes and other monthly events. Responsible for updating documentation including formatting applications, house plans, and event paperwork while entering data accurately. Planned event and award ceremonies for members and guests including scheduling vendors and assisting with overseeing event details. Responsible for updating website information including revision of website, editing content, and monitoring webpage traffic while also updating office calendar. Completed weekly inventory management.

First point of contact for those attending three camps within the Baltimore/Washington Conference. Registered campers and customers while entering information accurately into the CRM software. Responsible for booking retreats for large groups, families, and individual customers. Assisted with designing and formatting informational literature for customers. Managed front office while completing inventory checklist and purchasing supplies.

First point of contact in the admissions office. Organized and accurately entered student applications into the database. Managed daily needs of the office including maintaining office inventory, stocking materials for students, processing admissions paperwork. Responsible for representing the organization during off campus visits and college fairs while assisting with marketing of the college. Ran reports for the Admissions Director and assisted with interpreting data reports.