Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen Karper

Carlisle,PA

Summary

Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Deli Manager

Weis Markets
Carlisle, PA
09.2007 - Current
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Directed team of 10+ deli workers handling $16,000 in weekly business.
  • Set schedules for 10+ staff by planning and designating shifts and hours.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Housekeeper

Ramada Inn
Carlisle, PA
01.2003 - 05.2004
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

Server

Pizza Hut
Carlisle, PA
01.2001 - 12.2002
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Arranged and prepared tables for customers
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Worked with POS system to place orders and manage bills

Education

High School Diploma -

Boiling Springs High School
Boiling Springs, PA

Skills

  • Freshness Control
  • Work Area Inspections
  • Health Code Compliance
  • Staff Scheduling
  • Shrink Minimization
  • Supply Ordering and Management
  • Employee Performance Evaluations
  • Effective Customer Service
  • Delegating Assignments and Tasks
  • Safe Work Practices

Certification

RAMP

Timeline

Assistant Deli Manager

Weis Markets
09.2007 - Current

Housekeeper

Ramada Inn
01.2003 - 05.2004

Server

Pizza Hut
01.2001 - 12.2002

High School Diploma -

Boiling Springs High School

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Kristen Karper