Kristen Kemble
Corydon,KY
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
14
14
years of professional experience
Work History
FC Associate/Delivery Driver
Amazon logicstics
Evansville, IN
11.2021 - Current
- Unload trucks and stage routes
- PT pick shifts
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Supervisor
Walmart
Evansville, IN
05.2021 - 10.2021
- Assisted with training and development of team members.
- Improving Customers Experience by 20%
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained customer satisfaction at 100% with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Customer Service, Tech Support
AT&T
Evansville, IN
06.2021 - 09.2021
- Responded to telephone, email and in-person inquiries regarding electronic operation, use and repair.
- Trained users on how to operate cellphone and other equipment while increasing sales by 35%.
- Completed inventory counts and organized supplies.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Analyze cellphone issues to identify troubleshooting methods needed for quick remediation.
- Conducted in-depth product and issue resolution research to address customer concerns.
Customer Service Manager
Walmart
Chandler, AZ
09.2019 - 05.2021
- Performed data entry for customer information
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Responded to claim inquiries
- Responsible for tracking and maintaining inventory
- Responsible for cashier duties
- Handled online orders and credit card transactions
- Supervising teams of 100 plus employees
- Assisting cash loans and pickups for employees
- Light maintenance of self-check machines
- Assisting with breaks and lunches for employees
Marketing Representative
Access Appeal
Gilbert, AZ
08.2020 - 11.2020
- Set up marketing events and other related tasks
- Attended monthly meetings representing Phoenix region for corporate management.
- Achieved or surpassed monthly and yearly sales goals on consistent basis.
- Delivered market intelligence, key competitive metrics and product offerings to drive areas of opportunity.
- Traveled from store to store 50% of time to promote products and services.
Delivery Driver
Courier Express One, Inc
Chandler, AZ
02.2019 - 09.2019
- Show respect to customers homes when delivering packages
- Communicate with customers on receiving gate codes to enter locked property.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Adhered to safe lifting techniques to avoid injuries.
Education
Associate's degree - Computer Systems Administration
ITT Technical Institute
09.2014
High school diploma - General Studies
Benjamin Bosse High School
Evansville, IN05.2009
No Degree - Business Administration
Southern Indiana Career And Technical Center Evansville
Evansville, IN05.1990
Skills
- Energetic and organized
- Attention to detail
- Outstanding interpersonal skills
- Microsoft Office, Excel, PowerPoint proficiency
- Strong verbal communication
- Neat, clean and professional appearance
- Basic training of safety and security
- Computer Skills
- Microsoft Office
- Management Experience
- Cash handling
- Technical Support
- Computer Networking
- Event Marketing
- Client Records Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Certifications and Licenses , Drivers License September 2019 to September 2027 Class L Level One Fingerprint Clearance Card June 2019 to June 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
FC Associate/Delivery Driver
Amazon logicstics
11.2021 - Current
Customer Service, Tech Support
AT&T
06.2021 - 09.2021
Customer Service Supervisor
Walmart
05.2021 - 10.2021
Marketing Representative
Access Appeal
08.2020 - 11.2020
Customer Service Manager
Walmart
09.2019 - 05.2021
Delivery Driver
Courier Express One, Inc
02.2019 - 09.2019
Associate's degree - Computer Systems Administration
ITT Technical Institute
High school diploma - General Studies
Benjamin Bosse High School
No Degree - Business Administration
Southern Indiana Career And Technical Center Evansville
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