Summary
Overview
Work History
Education
Skills
Certification
Communication
Timeline
Generic

Kristen Kempner

Flower Mound

Summary

Results-driven leader with focus on achieving organizational goals. Known for upholding standards and delivering consistent results. Adaptable to evolving demands and skilled in strategic decision-making. Has a passion for developing others and positive culture.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Training Restaurant Leader

Raising Canes
03.2021 - Current
  • Responsible for all customer service, brand protection, and financial growth of a $6 million location.
  • Training RL, helped train and develop 75 new Managers for the region.
  • Achieved and maintained Triple Gold Average for all of 2023 and 2024.
  • SRC +23.2% YTD
  • Improved below average performance to perfect compliance within 10 months.
  • Upholds Canes standards to ensure excellent day to day operations.
  • Upholds Training Restaurant Standards to deliver quality and effective training for all MITs
  • Works to increase both sales and profitability.
  • Nurtures a team environment, with a growth mindset and a fun upbeat culture.
  • Builds Community partnerships with active involvement.

General Manager

Chicken Salad Chick
01.2020 - 02.2021
  • Responsible for all aspects of operations, including upholding company values and culture while growing the business in a new market.
  • Works to ensure that the team is spreading joy, enriching lives, and serving others.
  • Responsible for hiring and training all crew
  • Develops assistant manager and shift managers for professional growth
  • Involved in community outreach and marketing
  • Responsible for all financials, including budgeting, forecasting, food cost and labor cost.
  • Implemented new drive through procedures to maximize efficiency and profitability
  • Effectively upholds health and safety standards and requirements while maintaining a customer service focused environment.

Operations Manager

Raising Canes
05.2018 - 01.2020
  • Responsible for overseeing day to day operations while building a great culture. Supports marketing and community involvement to effectively build sales and relationships.
  • Coaches and develops crew members for personal and professional growth.
  • Builds a positive and team oriented culture with a focus on communication.
  • Responsible for Certified Trainer and Bird Specialist programs
  • Develops Shift Managers and prepares them for career advancement
  • Upholds Canes standards to ensure effective day to day operations.
  • Delivers excellent customer service while coaching and empowering crew members to deliver excellent customer service.
  • Responsible for scheduling, hiring, and training.
  • Works to increase both sales and profitability.

District Manager

Crazy Bowls and Wraps
01.2014 - 02.2018
  • Maximized profitability by focusing on exceptional customer service and effective cost management.
  • Supervised 8 locations, enforcing high-quality standards of operation.
  • Assisted with designing, training, and implementing new POS systems and inventory programs.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Closely monitored P&L and store performance for all locations to identify areas of improvement. Created targeted action plans for continuous growth of the location and brand.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.

Elite Estate Liquidators and Preservation
07.2013 - 01.2014
  • Inventoried and organized homes in preparation for Estate sales. Worked to maximize profitability and enhance customer experience by working quickly and efficiently throughout the process. Assisted with appraisals and worked closely with customers throughout the liquidation process.

Assistant Manager

Stir Crazy, Creve Coeur, MO
04.2005 - 06.2013
  • Maximized profitability by maintaining low food and labor costs. Calmly handled crisis situations. Acquired a strong knowledge of basic kitchen and restaurant management, such as scheduling, training, accounting and marketing. Resolved customer issues and service recovery.
  • Responsible for scheduling, hiring, and training, and ongoing development and education of staff.
  • Responsible for all aspects of employee relations, HR issues and procedures.
  • Coordinated and executed off site charity events.
  • Responsible for ordering, inventory, cost control, as well as weekly profit and loss reports and standards.

Education

Bachelor of Hospitality Management - Hospitality Management

Saint Louis Community College
St. Louis, MO

Skills

  • Strategic planning
  • Coaching
  • Operations management
  • Schedule development
  • Talent development
  • Training and mentoring
  • Motivating teams
  • Recruitment and hiring
  • Attention to detail
  • Decision-making
  • Customer service
  • Goal oriented

Certification

ServeSafe Certified

Communication

  • Developed and executed a series of enhancement classes for ongoing staff development.
  • Worked closely with employees on development plans as well as performance improvement plans.
  • Presented possible candidates for promotion, including strengths and areas of opportunities to upper management.

Timeline

Training Restaurant Leader

Raising Canes
03.2021 - Current

General Manager

Chicken Salad Chick
01.2020 - 02.2021

Operations Manager

Raising Canes
05.2018 - 01.2020

District Manager

Crazy Bowls and Wraps
01.2014 - 02.2018

Elite Estate Liquidators and Preservation
07.2013 - 01.2014

Assistant Manager

Stir Crazy, Creve Coeur, MO
04.2005 - 06.2013

Bachelor of Hospitality Management - Hospitality Management

Saint Louis Community College

Similar Profiles

CREATE PROFILE