Kristen Kennedy

• Mentor and coach team members on QA topics and strategies.
• Participate in meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
• Maintain comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
• Streamline QA processes for increased efficiency and reduced time spent on redundant tasks.
• Cross-trained in multiple areas of shipping department

• Hired as a cashier in May of 2018, promoted to Customer Service Desk within a month, and promoted to Head Cashier five months later. I supervised the front end of store, responsible for creating and maintaining daily lunch and break schedules, oversight of cashiers and service desk personnel, handling cash tills, opening and closing procedures, stocking and maintaining front end merchandise, and providing excellent customer service.
• Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

I was fortunate to be able to raise my children as a stay at home mom for many years as the wife of a military member. We moved several times during this period and my entire focus was on maintaining a peaceful and organized household for my family while supporting my spouse's military career.

• Initially hired in '93, I worked for Roosters off and on over a ten year period, ending in 2003, when I permanently moved from Ohio. Maintained great customer service in a fast-paced environment as part of a great team of waitresses, bartenders and managers.

• Hired in 2000 for Accounts Receivable, handling billing and customer account calls. I moved out of state for a brief period of time, and upon moving back to Ohio, was rehired as a receptionist. In reception, I was responsible for incoming and outgoing mail and merchandise shipping, answering phones, and handling communications for staff and customers.