Kristen Kennedy-Russell
Meredith,NH
Summary
Adept at enhancing client well-being and safety, my two years at Next Steps Community Services has honed my skills in compassionate caregiving and crisis management. By fostering social skills development and ensuring meticulous medication administration, I significantly contributed to improved client care coordination and support, demonstrating a strong blend of empathetic client support and rigorous health and safety adherence.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Next Steps Community Services
05.2022 - Current
- Maintained clean, safe, and well-organized client environment.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Cashier/ Customer Service Clerk
Zebs General Store
10.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
Bachelor of Science - Social Work
Bridgewater State College
Bridgewater, MA01.1998
Skills
- Behavior redirection
- Documentation and Recordkeeping
- Client Support
- Compassionate Caregiving
- Medication Administration
- Client documentation
- Health and safety requirements
- Client Transportation
- ADL support
- Social Skills Development
- Recreational Activities
- Crisis Management
- Progress Documentation
Timeline
Direct Support Professional
Next Steps Community Services
05.2022 - Current
Cashier/ Customer Service Clerk
Zebs General Store
10.2020 - 03.2022
Bachelor of Science - Social Work
Bridgewater State College
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