KRISTEN KIEL
Detroit,MI
Summary
Talented energetic optimistic and committed Administrative and customer service professional offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
22
22
years of professional experience
Work History
SECURITY SCREENER
Unifi
ROMULUS, MI
02.2023 - Current
- Searched individuals and baggage for weapons and other prohibited items.
- Write clear and concise reports.
- Inspect identification and vehicle decals.
- Screens vendors and contractors prior to servicing the aircraft.
- Takes reports of criminal or other suspicious activities dealing with the client’s property, personnel or operations.
- Advises management team of any emergency or security incident for appropriate resolution.
- Performs any other security related assignment as needed
- Verified passenger identification documents and tickets against a list of approved persons.
- Conducted security screenings of passengers and baggage at airport checkpoints.
- Reported any security violations or suspicious activities to superiors immediately.
- Completed routine and incident-related documentation.
CUSTOMER RESOLUTION SPECIALIST II
DTE ENERGY
DETROIT, MI
10.2019 - 12.2021
- Research and resolve complaints to ensure customer retention and satisfaction
- Discuss existing and new products, services, and technologies to optimize energy usage for customer
- Negotiate payment agreements for residential customers, as business dictates
- Process payments by phone per established guidelines.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Referred unresolved customer grievances to designated departments for further investigation.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
ASSISTANT MANAGER
FOOT LOCKER INC
Detroit, MI
08.2008 - 03.2020
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted in and executed visual merchandising directives to company standards
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
BUSINESS OFFICE ASSISTANT
BEAUMONT HOSPITAL
Dearborn, MI
10.2016 - 04.2018
- Greeted visitors with friendly and professional demeanor and provided direction to appropriate party.
- Patient Appointment scheduling and registration
- Insurance Verification
- Patient records verification
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Operated office equipment, such as copy machine, scanner and printer.
PATIENT ACCOUNT REPRESENTATIVE
CONIFER HEALTH SOLUTIONS
Detroit, MI
09.2015 - 10.2016
- Manage and maintain desk inventory, complete reports, and resolve high priority and aged inventory
- Responsible for all aspects of insurance follow up and collections, including making telephone calls, accessing payer websites
- Accurately and thoroughly document the pertinent collection activity performed
- Recorded information about status of collection efforts.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Contacted insurance companies to check status of claim payments.
SALON RECEPTIONIST
STEPPING OUT HAIR & NAIL SALON
Southfield, MI
02.2002 - 10.2010
- Coordinated company events with venues and advised staff of pertinent details.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Greeted guests and members upon arrival to create positive first impressions.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Booked appointments to allow sufficient time for requested services.
- Scheduled appointments and maintained and updated appointment calendars.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted customers, answered general questions and directed to appropriate locations.
- Input client information into booking system accurately and completely to chart sales metrics.
Education
High School Diploma -
ST MARTIN DE PORRES HIGH SCHOOL
Detroit, MI05.2003
Some College (No Degree) - Medical Billing & Coding
DORSEY BUSINESS SCHOOL
Madison Heights, MISome College (No Degree) - Law Enforcement Administration
WAYNE COUNTY COMMUNITY COLLEGE
Detroit, MISkills
- Customer Service
- Efficient and Detail-Oriented
- Verbal and Written Communication
- 40 wpm Typing Speed
- Multitasking and Prioritization
- Computer Skills
- Excellent Attention to Detail
- Administrative and Office Support
- Sales and Upselling
- Microsoft Office Suite
- Computer Proficiency
- Multi-Line Phone Systems
- Data Entry
- Courteous with Strong Service Mindset
- Teamwork and Collaboration
Volunteer Experience
- Greater Metropolitan Youth Sports – Presidents Administrative Assistant
- Infinity Cheer Detroit – Assistant Coordinator / Team Manager
- West 7 Rams – Cheer Director
Timeline
SECURITY SCREENER
Unifi
02.2023 - Current
CUSTOMER RESOLUTION SPECIALIST II
DTE ENERGY
10.2019 - 12.2021
BUSINESS OFFICE ASSISTANT
BEAUMONT HOSPITAL
10.2016 - 04.2018
PATIENT ACCOUNT REPRESENTATIVE
CONIFER HEALTH SOLUTIONS
09.2015 - 10.2016
ASSISTANT MANAGER
FOOT LOCKER INC
08.2008 - 03.2020
SALON RECEPTIONIST
STEPPING OUT HAIR & NAIL SALON
02.2002 - 10.2010
High School Diploma -
ST MARTIN DE PORRES HIGH SCHOOL
Some College (No Degree) - Medical Billing & Coding
DORSEY BUSINESS SCHOOL
Some College (No Degree) - Law Enforcement Administration
WAYNE COUNTY COMMUNITY COLLEGE
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