Kristen Kilmartin
Agile Product Owner
Rome
Summary
Dynamic Agile Product Owner at The Hartford Insurance Group, adept at stakeholder collaboration and product backlog management. Successfully enhanced product clarity through user story creation and facilitated sprint planning, driving continuous improvement. Leveraged data-driven decision making to align product vision with strategic objectives, fostering a culture of effective communication and teamwork.
Overview
31
31
years of professional experience
Work History
Agile Product Owner
The Hartford Insurance Group
05.2018 - Current
- Collaborated with cross-functional teams to define product vision and prioritize backlog items, ensuring alignment with strategic business objectives.
- Facilitated sprint planning, reviews, and retrospectives, fostering a culture of continuous improvement and effective communication among team members.
- Developed user stories and acceptance criteria to guide development efforts, enhancing clarity and ensuring that customer needs were met throughout the product lifecycle.
- Conducted stakeholder meetings to gather requirements and feedback, translating insights into actionable items that drove product enhancements.
- Conducted data development reviews to ensure quality, accuracy, and inclusion of key elements necessary for delivering meaningful insights into metrics and trends.
Agency Management Bookkeeper
The Hartford Insurance Group
09.2003 - 05.2018
- Managed full-cycle accounts payable and receivable processes, ensuring accurate recording of financial transactions in compliance with regulatory standards.
- Reconciled monthly billing statements and internal accounts, identifying discrepancies and resolving issues to maintain financial accuracy and integrity.
- Trained new staff on billing applications and company policies, fostering a knowledgeable team capable of maintaining high operational standards.
- Reconciled and corrected issues with financial records.
- Managed accounts payable and receivable activities, maintaining agency relationships and positive cash flow.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Monitored incoming payments from agents, ensuring prompt application of funds against outstanding invoices.
Direct Bill Coordinator
The Hartford Insurance Group
01.2003 - 09.2003
- Generated and issued cancellation notices for delinquent customer accounts, highlighting past due balances and ensuring timely communication of account status.
- Investigated and resolved transactional discrepancies to ensure optimal accuracy in billing applications and premium integrity of financial data.
- Delivered customer support through phone and written correspondence, ensuring clear, timely, and solutions-focused communication.
Personal Insurance Underwriter
The Hartford Insurance Group
02.1994 - 01.2003
- Evaluated insurance applications to determine risk factors and established appropriate coverage terms for various policy types.
- Collaborated with agents to gather detailed client information, ensuring accurate underwriting decisions aligned with company standards.
- Utilized underwriting software to analyze data trends, enhancing decision-making processes and improving overall efficiency in policy issuance.
- Conducted thorough reviews of complex cases, applying industry regulations and company guidelines to mitigate potential risks effectively.
- Provided guidance and mentorship to junior underwriters, fostering skill development and promoting best practices within the team.
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Conducted comprehensive risk analyses, ensuring accurate pricing for various types of insurance policies.
Education
Associate of Science - Data Processing
Mohawk Valley Community College
Utica, NY 05.2001 -
Skills
Customer engagement
User story creation
Product backlog management
Data-driven decision making
Sprint planning
Stakeholder collaboration
Feature prioritization
Software development lifecycle
Team facilitation
Roadmap strategy
Design thinking
Timeline
Agile Product Owner
The Hartford Insurance Group
05.2018 - Current
Agency Management Bookkeeper
The Hartford Insurance Group
09.2003 - 05.2018
Direct Bill Coordinator
The Hartford Insurance Group
01.2003 - 09.2003
Associate of Science - Data Processing
Mohawk Valley Community College
05.2001 -
Personal Insurance Underwriter
The Hartford Insurance Group
02.1994 - 01.2003
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