Kristen Kinder

Identify Customer Needs and Drive Sales:

• Conducted persuasive cold calls daily, averaging 100 calls, resulting in lead generation and meaningful client engagement.
• Applied consultative selling techniques to deeply understand client requirements and facilitate one-call closes, ensuring client satisfaction and retention.
• Consistently surpassed daily sales quotas by 10%, demonstrating proficiency in identifying and satisfying customer needs effectively.

Maintain and Develop Customer Relationships:

• Managed and expanded a diverse customer base through proactive relationship-building efforts, fostering long-term loyalty and driving sales growth.
• Leveraged in-depth product knowledge across all categories to drive penetration of existing accounts, maximizing customer value and satisfaction.

Cross-Functional Collaboration and Operational Excellence:

• Cross-trained and fostered collaborative working relationships within the department and with other departments, ensuring seamless coordination and execution of sales strategies.
• Input orders into the computer system accurately and efficiently, maintaining necessary company and customer files to support order processing and fulfillment.

Sales Performance and Goal Achievement:

• Supported company sales and gross profit projections by consistently achieving daily sales targets and goals.
• Expanded service provider network by effectively selling lead generation platforms and demonstrating the value proposition, resulting in daily sales achievements.

Continuous Learning and Professional Development:

• Actively advanced education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
• Attended department sales meetings as scheduled and participated in other activities as requested to stay informed and aligned with organizational objectives.

Operational Compliance and Flexibility:

• Adhered to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures, ensuring adherence to operational standards and regulatory requirements.
• Demonstrated flexibility in working different days, hours, and occasional overtime as needed to support business needs and meet customer demands.

Account Management & Upselling:

• Managed a diverse portfolio of accounts, consistently driving revenue growth and maintaining high levels of customer satisfaction.
• Developed strategic account plans to identify opportunities for upselling and cross-selling, maximizing value for clients and enhancing their financial well-being.

Client Education & Relationship Building:

• Conducted product demonstrations and presentations to educate clients on new financial solutions and features, fostering deeper understanding and engagement.
• Resolved customer issues promptly and effectively, building strong relationships based on trust and reliability to promote loyalty and retention.

Sales Performance & Analysis:

• Conducted 125 cold calls daily, exceeding weekly sales quotas by 25% and consistently driving revenue growth through proactive outreach efforts.
• Analyzed sales metrics to identify areas for improvement and implemented targeted corrective actions, ensuring ongoing optimization of sales strategies and performance.

• Developed and executed tailored financial solutions, leveraging expertise in financial services and technology to optimize client financial goals and business objectives.
• Recommended enhancements to existing financial strategies, driving improvements in customer engagement and satisfaction.
• Conducted regular meetings with business clients to understand their financial needs and goals, providing personalized solutions to help them succeed.
• Acted as a trusted advisor to clients, utilizing expert knowledge of financial services and products to guide them in making informed decisions.
• Identified opportunities to deepen relationships and increase revenue through cross-selling and upselling financial products and services.

Sales Performance

• Maintained a rigorous schedule, conducting regular outreach to business clients to drive lead generation and pipeline growth.
• Exceeded weekly appointment quota by 20%, showcasing the ability to effectively persuade clients and prospects.