Kristen Kirkland
Croton on Hudson,USA
Summary
Dr. Kristen Kirkland is an entrepreneurial, creative, and experienced Talent Management professional with a demonstrated history of success across consulting, startup, and financial services industries. She is skilled in Executive Assessment and Development, Operations Management, Performance Management, Succession Planning, Business Development, Personnel Management, and Employee Engagement.
Overview
19
19
years of professional experience
Work History
Partner and Scaled Consulting Team Lead
RHR International
04.2022 - Current
- Manage a $2.5M client portfolio, ranging across financial services, technology, and professional services
- Act as strategic thought partner to my clients, providing guidance on executive assessment, development, talent management, and succession planning strategies
- Oversee teams of consultants delivering large scale assessment and development work
Member of Objective Testing Center of Excellence
RHR International
05.2019 - Current
- Oversee RHR’s use of leadership assessment instruments
- Provide expert interpretation to assist clients and colleagues in understanding the implications of assessment results for leadership behavior
Head of Client Engagement
RHR International
09.2021 - 04.2022
- Partner with the Head of Leadership Development in developing, bringing to market, and delivering the services and products of the Assessment and Development practice areas
- Lead leadership development program’s client engagement process from end to end
- Focus on innovation and the advancement of RHR’s expertise in assessment and development
- Design new leadership development products and conduct research to ensure alignment with market needs
- Monitor and analyze the financial performance of the leadership development program
Consultant
RHR International
01.2018 - 09.2021
- Conduct executive assessment and provide executive coaching
- Partner with the Head of Leadership Development in developing, bringing to market, and delivering the services and products of the Assessment and Development practice areas
- Design new leadership development products and conduct research to ensure alignment with market needs
- Lead leadership development program’s client engagement process from end to end
Chief Operations and Talent Officer
Every Mother Counts
01.2017 - 12.2017
- Worked closely with the CEO, CFO, and Board to strategically lead Every Mother Counts operational and human capital management and oversight of the organization
- Led planning and executed all processes to attract, develop, and retain key team members for Every Mother Counts
- Established and monitored staff performance and development goals, conducted annual performance appraisals, and provided individual professional development coaching to staff
- Maintained relationships with high profile, major donors and members of the EMC community
- Continued to maintain all responsibilities of previous HR Director role and to oversee the Running Program
Running Program Director
Every Mother Counts
09.2011 - 08.2017
- Built infrastructure for $3 Million running program from the ground up – created processes for attracting and recruiting EMC supporters to join hundreds of running events on behalf of the organization, administered all processes for participating in those running events, including providing education, fundraising, and training support to runners
- Traveled extensively, both domestically and internationally, to grow the running program and support EMC runners in races all over the world (from 3 races annually in 2013 to 170 races annually in 2017)
- Created and maintained the EMC Running Ambassador Program, consisting of 50 men and women around the world that are actively building grassroots communities of EMC supporters through fundraising and awareness raising activities
HR Director
Every Mother Counts
09.2011 - 12.2016
- Created and managed all selection processes - created job descriptions, designed recruitment strategy, designed structured interview process, worked with CEO to select qualified candidates, and managed offer process
- Created and managed all employee processes - onboarding, objective setting, midyear reviews, compensation (budgeting, reviewing and administration), benefit programs (administration and maintenance), all paid time off (planning and administration), and all employee termination processes
- Planned and facilitated strategy planning meetings
Executive Committee Member
Global Organisation for Humanitarian Work Psychology
09.2012 - 12.2014
- Elected to the first executive committee of the Global Organisation for Humanitarian Work Psychology, a new non-profit professional organization dedicated to the synthesis of organizational, industrial, work, and other areas of psychology with deliberate and organized efforts to enhance human welfare
Independent Consultant
01.2011 - 03.2013
- Areas of expertise include customized structured selection processes, onboarding programs, competency models, identification of high potential employees, leadership development programs, technical and soft-skill training programs, 360-degree feedback assessments, individual executive coaching services, and team coaching
Assistant Vice President
Credit Suisse
05.2009 - 01.2011
- Company Overview: Investment Bank and Asset Management Institute
- Created Global Equities competency model across all roles and levels and integrated into performance management and other various HR processes
- Created, managed, and owned Securities Learning Curriculum
- Established, coordinated, and implemented succession planning process across Global Securities businesses
- Managed High Potential Development Programs for Fixed Income and Equity businesses
- Investment Bank and Asset Management Institute
Assistant Vice President
Merrill Lynch
07.2007 - 04.2009
- Company Overview: Corporate and Enterprise Groups Learning and Development
- Managed the development of a Career Framework system for the Global Operations and Services
- Coordinated and facilitated the 5-week onboarding training program for 250 incoming analysts
- Coordinated the bi-annual Executive Committee talent review process
- Facilitated development planning and behavior feedback at Executive Leadership Development programs
- Corporate and Enterprise Groups Learning and Development
Organizational Development Officer
JPMorgan Chase
05.2006 - 07.2007
- Company Overview: Retail Financial Services – HR Training and Development
- Conducted validation analysis of selection assessment systems for teller, telephone banker, personal banker, branch manager, collector, and customer service representative positions
- Conducted retention analyses to identify drivers of turnover and to develop action plans for increasing retention
- Designed exit survey to be implemented across the business unit
- Assisted in development, administration, analysis, and interpretation of annual, pulse, and special service polls
- Conducted customized retention analyses to identify action plans for reducing turnover
- Retail Financial Services – HR Training and Development
Education
Ph.D. - Industrial Organizational Psychology
City University of New York – Baruch College
New York, NY05-2011
Master of Arts - Industrial Organizational Psychology
City University of New York – Baruch College, New
New York, NY07-2006
Bachelor of Arts - Psychology
Oglethorpe University
Atlanta, GA05-2000
Skills
- Executive coaching services
- Performance and talent assessment
- Client relationship management
- Product development
Timeline
Partner and Scaled Consulting Team Lead
RHR International
04.2022 - Current
Head of Client Engagement
RHR International
09.2021 - 04.2022
Member of Objective Testing Center of Excellence
RHR International
05.2019 - Current
Consultant
RHR International
01.2018 - 09.2021
Chief Operations and Talent Officer
Every Mother Counts
01.2017 - 12.2017
Executive Committee Member
Global Organisation for Humanitarian Work Psychology
09.2012 - 12.2014
Running Program Director
Every Mother Counts
09.2011 - 08.2017
HR Director
Every Mother Counts
09.2011 - 12.2016
Independent Consultant
01.2011 - 03.2013
Assistant Vice President
Credit Suisse
05.2009 - 01.2011
Assistant Vice President
Merrill Lynch
07.2007 - 04.2009
Organizational Development Officer
JPMorgan Chase
05.2006 - 07.2007
Ph.D. - Industrial Organizational Psychology
City University of New York – Baruch College
Master of Arts - Industrial Organizational Psychology
City University of New York – Baruch College, New
Bachelor of Arts - Psychology
Oglethorpe University
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