Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristen Kirsch

Houma,LA

Summary

Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience

Work History

Operations Manager

Academy Sports & Outdoors
10.2017 - Current
  • Improved operational efficiency by streamlining processes and procedures.
  • Enhanced positive customer experience by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Manage budgets and payroll effectively.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Developed and maintained relationships with external vendors and suppliers.
  • Onboard, train and guide team members to maintain high productivity and performance metrics.
  • Conduct weekly safety audits.
  • Control inventory processes including cycle counts, inventory adjustments and stock on hand reports.
  • Regularly order supplies, fixtures, signage and equipment to keep business running effectively.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

General Store Manager

Claire's Boutique
04.2011 - 08.2017
  • Enhanced store profitability by implementing effective inventory management and pricing strategies.
  • Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Restuarant Manager

Sbarro
10.2003 - 04.2011
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

Associate of Science - Computer And Information Systems Security

Herzing College
Metairie, LA
04.2005

No Degree - Business Administration

Delgado Community College
New Orleans, LA
05.1995

Skills

  • P&L Management
  • Inventory Management
  • Labor Relations
  • Customer Service
  • Performance Reporting
  • Financial Management
  • Organizational Management
  • Health and Safety Compliance
  • Customer Retention
  • Operations Management

References

References available upon request.

Timeline

Operations Manager

Academy Sports & Outdoors
10.2017 - Current

General Store Manager

Claire's Boutique
04.2011 - 08.2017

Restuarant Manager

Sbarro
10.2003 - 04.2011

Associate of Science - Computer And Information Systems Security

Herzing College

No Degree - Business Administration

Delgado Community College

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Kristen Kirsch