Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kristen Knapp

Norman

Summary

Customer-oriented sales professional with extensive experience in relationship building and partnership cultivation. Proven track record of expanding profit channels through strategic territory development and insightful customer needs analysis. Expertise in customer relationship management, product knowledge, and persuasive communication drives exceptional sales results. Committed to leveraging active listening and problem-solving skills to enhance client satisfaction and business growth.

Overview

6
6
years of professional experience

Work History

Sales Associate

Shade Doctor
Norman
06.2024 - Current
  • Developed trusting relationships with customers by making personal connections.
  • Answered store and merchandise questions and led customers to wanted items.
  • Developed promotional strategies to increase sales volume.
  • Handled customer complaints in a professional manner.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Processed credit card transactions quickly and securely.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted customers with product selection, sizing and styling.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.
  • Worked with fellow sales team members to achieve group targets.
  • Attended weekly team meetings to review performance goals and objectives.
  • Tracked sales performance metrics to identify trends in market place.
  • Computed purchases and received and processed cash or credit payment.
  • Conducted product demonstrations to highlight features and benefits.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Processed transactions using a point-of-sale system.
  • Described merchandise and explained use, operation and care.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Master Barber

Self Employed
Norman
06.2019 - Current
  • Listened attentively to customer requests regarding desired haircuts or styles.
  • Maintained business compliance with government regulations covering industry and licenses.
  • Developed relationships with clients to ensure repeat business opportunities.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Met with customers to discuss style options, preferences, and special requirements.
  • Participated in promotional activities within the community to increase brand awareness.
  • Assisted other team members in achieving daily goals.
  • Mentored new staff to enhance personal growth and increase productivity.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Attended educational workshops hosted by vendors or manufacturers of professional barbering products.
  • Monitored, tracked, and recorded client satisfaction to maintain positive ratings.
  • Scheduled appointments for customers over the phone or online booking systems.
  • Kept records of customer visits including treatments performed, products used, payment received.
  • Updated appointment calendar and set shift schedules.
  • Advocated for customer satisfaction by providing quality service at all times.
  • Increased business profits by optimizing processes, improving team performance, and increasing customer satisfaction.
  • Handled incoming phone calls and scheduled appointments.
  • Maintained loyal and consistent clientele and gained new clients through social media promotion.
  • Determined appropriate budget levels to manage significant amounts per year in overhead costs, labor expenses, supplies, and other necessary expenditures while maintaining profitability objectives.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Maximized profits and sustained operations through implementation of new sales strategies and marketing promotions.
  • Established loyal clientele through relationship-building and excellent customer service.

Education

Caddo Kiowa Technology Center
Fort Cobb, OK
01-2013

Skills

  • Customer service
  • Point-of-sale systems
  • Sales and negotiation techniques
  • Product knowledge
  • Relationship building
  • Upselling strategies
  • Complex Problem-solving
  • Goal oriented
  • Excellent people skills
  • Outgoing personality
  • Excellent listening and communication skills
  • Strategic planning
  • Client retention strategies
  • Upselling and cross selling
  • Product guidance
  • Contact follow-up
  • Superb time management
  • Building rapport
  • Price quote preparation
  • Exceeds sales goals

Affiliations

  • Continued education for tech sale related certifications. Currently working on salesforce certification.
  • Attends monthly networking events
  • Active in online tech communities
  • Collaborates outreach functions in my local barber community to volunteer cuts for the unhoused community and low income families
  • Currently learning spanish to expand my communication skills

Timeline

Sales Associate

Shade Doctor
06.2024 - Current

Master Barber

Self Employed
06.2019 - Current

Caddo Kiowa Technology Center

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Kristen Knapp