KRISTEN KRANTZ-ROESER
Buckley
Summary
Dynamic professional with extensive experience in patient care at Munson Medical Center, excelling in vital signs monitoring and client documentation. Proven ability to enhance customer service and train employees effectively, fostering a positive work environment. Recognized for implementing efficient resource allocation strategies, contributing to improved patient outcomes and operational efficiency.
Overview
12
12
years of professional experience
Work History
Nursing Assistant
Munson Medical Center
Traverse City
01.2023 - Current
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Turned and repositioned bedridden patients to prevent bedsores.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Recorded patient conditions and vital signs before and after medical operations.
Store Supervisor
Bath & Body Works
Traverse City
10.2019 - Current
- Prioritized keeping labor costs low by using smart scheduling strategies and assigning work based on employee strengths and operations needs
- Recaptured customer loyalty, implementing quick and complete resolutions to handle diverse issues
- Met targets consistently with smooth coordination of sales floor operations
- Protected store assets by carefully preparing and breaking down drawers, resolving discrepancies, and organizing deposits
- Maintained open communication with senior management by completing accurate and current records detailing daily activities and notable incidents
- Showed employees how to handle daily tasks, leading by example and demonstrating ethical behaviors
- Maximized sales with attractive displays and effective product merchandising
- Delivered exceptional customer experiences by empowering employees with knowledge and abilities to handle routine needs
- Kept employees satisfied and working hard through consistent training, mentoring and support
- Minimized store losses, training team members how to spot and prevent theft
- Achieved revenue targets by coaching employees on promotional strategies
Front Desk Agent Supervisor
Grand|Sugar Beach Resorts
Traverse City
06.2017 - 12.2018
- Efficiently multitasking to ensure that guests needs are met
- Scheduling reservations and answering guests questions about the resort and surrounding area
- Staying organized and being on time with tasks is a standard
- Positive with coworkers and guests
- Handling a multi-line phone as well as in person guests during peak times
- Using a computer to schedule reservations, post memos, and communicate with other team members
- Other Duties include: -Group Block reservations -Villa sales and contract -Reconciliations -Guest Reviews through third-party sites -Handling Guest Complaints -New team member training
Service Professional-Assistant Manager
Olive Garden
Traverse City
09.2013 - 06.2017
- Responsible for front and back of house support
- Preparing material for manager meetings, such as; meeting agendas, meeting minutes, and reports
- Collaborate with multiple staff and management to maintain positive work environment
- Selected to participate in a High Performance Committee as an up and coming leader
- Responsible for training and onboarding of new staff members
- Scheduling and maintain weekly staff support
Education
Associates Degree in Nursing - Nursing
Northwestern Michigan College
Traverse City, MI05-2026
University of North Alabama
Florence, AL06.2017
Skills
- Resource allocation
- Patient relationship building
- Client documentation
- Customer service management
- Employee training
- Task prioritization
- Multitasking
- Recordkeeping
- Patient care
- Vital signs monitoring
- Medical terminology
- Time management
- Health and safety standards
Timeline
Nursing Assistant
Munson Medical Center
01.2023 - Current
Store Supervisor
Bath & Body Works
10.2019 - Current
Front Desk Agent Supervisor
Grand|Sugar Beach Resorts
06.2017 - 12.2018
Service Professional-Assistant Manager
Olive Garden
09.2013 - 06.2017
Associates Degree in Nursing - Nursing
Northwestern Michigan College
University of North Alabama