Kristen Krauss
Millsboro,DE
Summary
Proven multitasker and exceptional communicator, I excelled at The Lodge At Truitt Homestead, enhancing guest experiences by leveraging strong work ethic and problem-solving skills. Expert in administrative support and customer service, I significantly contributed to streamlined operations and demonstrating a results-driven approach without compromising service quality.
Overview
7
7
years of professional experience
Work History
Server/Head Bartender
The Lodge At Truitt Homestead
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Front Desk Receptionist
The Lodge At Truitt Homestead
11.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Server/Bartender
Irish Eyes
03.2017 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Sussex Technical High
Georgetown, DE06.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Appointment Scheduling
- Administrative Support
- Issue handling
- Work Prioritization
- Data Entry
- Problem-Solving
- Payment Processing
Timeline
Server/Head Bartender
The Lodge At Truitt Homestead
05.2021 - Current
Front Desk Receptionist
The Lodge At Truitt Homestead
11.2020 - Current
Server/Bartender
Irish Eyes
03.2017 - 05.2021
High School Diploma -
Sussex Technical High
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