Kristen Kunze
Human Resources Professional
McComb,United States
Summary
Versatile Human Resources professional with a servant leader mind set, dedicated to supporting the staff while enforcing the companies mission statement. Specializing in innovative approaches to team cohesion and energizing team members. Adept in the recruitment of employees, as well as the management of existing employees. Experienced in managing employee and community outreach programs. Ultimately dedicated to achieving the companies goals and maintaining a high standard of personnel readiness.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Accounting Assistant
Rainbow CDJR
McComb, Mississippi
01.2021 - 12.2021
- Investigated daily financial variances in order to resolve discrepancies in the financial system.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Mentored new team members on sales software system operation.
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly services and assistance to clients which promoted customer loyalty, satisfaction and sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Relations Manager
Hixson Autoplex
Leesville, Louisiana
08.2018 - 05.2020
- Outsourced new talent by networking with the local Army base to reach an untapped client and employee pool.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Trained and Developed new employees, and enhanced the performance assessments process for current employees.
- Established performance and service goals which held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
Patient Administration Specialist/Dental Assistant
Grafenwoehr Dental Clinic
Tower Barracks, Bavaria
02.2016 - 11.2017
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties for general dentistry, endo-procedures and oral surgery.
Store Manager
National Floral Supply
Fort Bragg, North Carolina
03.2008 - 04.2009
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Resolved staff member conflicts, actively listening to concerns and establishing a shared understanding with all impacted employees.
- Recruited and hired top performers to add talent and value to department.
- Cross-trained existing employees to maximize team agility and performance.
- Sourced and selected wholesale product distributors aligned with inventory needs and customer demand.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Assistant Manager
National Floral Supply
Fort Carson, CO
11.2006 - 03.2008
- Developed strategy to increase sales and drive profits.
- Consulted, scheduled and planned duty assignments, which met coverage and service demands.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Assistant Manager
GNC
Fort Carson , Colorado
11.2003 - 11.2006
- Created loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Education
Associate Of Applied Arts - Business Administration
Southwest Mississippi Community College
Summit, MS 01.2021 - 07.2022
Bachelor Of Business Administration - Human Resources, Finance, Accounting
Mississippi State University
Starkville, MS 08.2022 - Current
Skills
Microsoft Office Suite
undefinedTimeline
Bachelor Of Business Administration - Human Resources, Finance, Accounting
Mississippi State University
08.2022 - Current
Accounting Assistant
Rainbow CDJR
01.2021 - 12.2021
Associate Of Applied Arts - Business Administration
Southwest Mississippi Community College
01.2021 - 07.2022
Customer Relations Manager
Hixson Autoplex
08.2018 - 05.2020
Patient Administration Specialist/Dental Assistant
Grafenwoehr Dental Clinic
02.2016 - 11.2017
Store Manager
National Floral Supply
03.2008 - 04.2009
Assistant Manager
National Floral Supply
11.2006 - 03.2008
Assistant Manager
GNC
11.2003 - 11.2006
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