Summary
Work History
Education
Overview
Hi, I’m

Kristen Kurceba

517 Pine Street
Northfield,NJ
Kristen Kurceba

Summary

Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reported any major issues to property owners and takes initiative in finding workable solutions. Strengths include sales skills, critical thinking, and the ability to communicate with individuals at all levels, customer relations, collections, and real estate management. Experience with overseeing operational aspects, tenant relations, office management, Excellent interpersonal, communication and leadership abilities. Offering 15 plus years of property and project management experience in the Hospitality and Contracting/Home Remodeling experience paired with goal-oriented and performance-minded approach.

Work History

OC Construction Services LLC
Ocean City, NJ

Project Manager
01.2018 - 01.2022

Job overview

  • Started OC construction services
  • Obtained all proper documents to adhere to all regulations as business owners
  • Created estimates, invoices, budgets, material list and costs, billing, payroll, oversaw projects and made sure we were following timeline
  • Stayed in constant contact with customers to keep them updated.
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Developed and implemented strategic project plans to meet business objectives.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Prepared and submitted project invoices for review and approval.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Atlantic Blueberry RV Park
Port Republic, NJ

Property Manager
03.2013 - 06.2019

Job overview

  • Responded in a timely fashion to guest and prospective guest inquiries
  • Worked with the marketing team to increase reservations and occupancy
  • Helped draft and review all marketing efforts for the property
  • Inspected property, took pictures, and wrote reports regarding findings for submission to Property Owner
  • Developed and managed highly skilled on-site staff through effective recruitment, training, and motivation
  • Showed tenants around property, highlighting features, and redirecting concerns to capture interest
  • Negotiated with outside contractors
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
  • Managed day-to-day operations
  • Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed
  • Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Administered operations to handle needs of more than Number tenants across Number property units.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Coordinated appointments to show marketed properties.
  • Kept properties in compliance with local, state and federal regulations.
  • Completed annual rent calculations using housing database software.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Collected and maintained careful records of rental payments and payment dates.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Planned special events such as lotteries, dedications and project tours.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Lake Laurie Campground
Cape May, NJ

Assistant Property Manager
03.2011 - 03.2013

Job overview

  • Showed units to potential tenants and answered questions about life as a
  • Seasonal resident or Transient
  • Kept meticulous records of all correspondence with residents and tenants
  • Showed tenants around properties, highlighting features, and redirecting concerns to capture interest
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies
  • Oversaw daily operations, maintenance, and administration of various properties
  • Answered calls and responded to inquiries from various parties, using strong active listening and open- ended questioning skills to resolve problems.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Escalated major issues to property manager for immediate remediation.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Kept accurate records of all resident and tenant correspondence.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Processed security deposit refunds.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
  • Communicated effectively with owners, residents, and on-site associates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Coordinated appointments to show marketed properties.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Kept properties in compliance with local, state and federal regulations.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Completed annual rent calculations using housing database software.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Collected and maintained careful records of rental payments and payment dates.
  • Posted policies and rules in common areas for tenant review.

Kurceba Auto Sales
Philadelphia, PA

Office Manager/Sales
01.2000 - 03.2011

Job overview

  • Managed the office from answering phones, billing, bookkeeping, customer service, managed the staff, payroll
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments for department managers.
  • Controlled finances to lower costs and keep business operating within budget.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Delivered performance reviews, recommending additional training or advancements.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Launched quality assurance practices for each phase of development
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Pharmaceutical Services, Inc
Blue Bell, PA

Executive Recruiter
01.1995 - 12.2000

Job overview

  • Recruiter for the pharmaceutical industry including the pharmaceutical professionals that work in the
  • Clinical Trials, Medical Writing and Regulatory affairs departments.
  • Reviewed resumes and applications to screen candidates to fill job positions.
  • Negotiated unique compensation packages to attract and close candidates.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Advised managers on best practices to maintain compliance with applicable laws.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Consulted businesses on successful recruiting and retention practices to help minimize turnover.

Education

Atlantic Blueberry RV Park
Mays Landing, NJ

from Business Administration And Management
09.2018 - Current

Overview

27
years of professional experience
5
years of post-secondary education

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Kristen Kurceba517 Pine Street