Kristen Lalone
Clay,NY
Summary
Dedicated and result driven transportation professional with over 30 years of experience in freight operations, dispatch management and customer service. Strong focus on team collaboration and achieving customer satisfaction. Skilled in operations management, leadership, compliance, and safety protocols. Known for adaptability and reliable performance in dynamic environments.
Overview
27
27
years of professional experience
Work History
Operations Supervisor
Old Dominion Freight Line, Inc.
02.2020 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Assisting with Safety and claims meetings
- Make quick and informed decisions based on volume levels and communicate schedules to affected employees.
- Provide direct leadership to allocation to staff, ensuring efficient freight movement.
- Monitor and maintain company goals set by leadership.
- Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
- Order all service center supplies for maintenance, office and dock.
Dispatch Supervisor
Old Dominion Freight Line, Inc.
02.2001 - 02.2020
- Managed driver scheduling, dispatching, and workload distribution.
- Assisted in hiring, training and performance evaluations.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Assisted in resolving conflicts between drivers or customers when necessary, employing professionalism, skills and ensuring the best possible outcomes for all parties involved.
- Managed employee payroll and vacations.
Customer Service / OS&D
Old Dominion Freight Line, Inc.
05.1998 - 01.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted customers with shipment tacking inquiries, claims,rates and service updates.
- Maintained strong relationships with customers internally and externally to ensure 2.0 service.
- Investigating overage, short and damaged deliveries.
Education
Criminology
Onondaga Community College
Syracuse, NYSkills
- Team Leadership & Training
- Tracking of man hours
- Employee training, Coaching and onboarding
- Attendance documentation
- Customer Service Excellence
- AS/400 & Windows Systems
- Problem solving and strong attention to detail
Timeline
Operations Supervisor
Old Dominion Freight Line, Inc.
02.2020 - Current
Dispatch Supervisor
Old Dominion Freight Line, Inc.
02.2001 - 02.2020
Customer Service / OS&D
Old Dominion Freight Line, Inc.
05.1998 - 01.2001
Criminology
Onondaga Community College
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