Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISTEN LANZETTA

SLIDELL

Summary

Dynamic Digital Manager at Group 1 Automotive with proven expertise in keyword analysis and team leadership. Successfully enhanced social media engagement and optimized content strategies, driving brand consistency. Recognized for exceptional communication skills and a commitment to continuous improvement, fostering collaboration across departments to achieve impactful results.

Overview

11
11
years of professional experience

Work History

Digital Manager

Group 1 Automotive
02.2024 - Current
  • Supported content creation for various digital platforms, ensuring brand consistency.
  • Collaborated with team members to optimize social media engagement and outreach efforts.
  • Helped maintain website content, ensuring accuracy and relevance of information.
  • Provided administrative support for project management tools and schedules.
  • Engaged in training sessions to understand best practices in digital marketing techniques.
  • Worked cross-functionally with various departments on projects.

Sales Manager

Pat Peck Honda
05.2023 - 06.2024
  • Developed and implemented sales strategies to increase market penetration.
  • Trained and mentored junior sales team members on effective selling techniques.
  • Analyzed customer data to identify trends and improve sales performance.
  • Collaborated with marketing to create promotional materials that drive engagement.
  • Conducted regular training sessions on product knowledge and industry trends.
  • Cultivated strong relationships with key clients, enhancing customer satisfaction levels.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Finance Manager

Honda of Slidell
01.2022 - 05.2023
  • Developed and monitored annual budgets, ensuring alignment with organizational financial goals.
  • Analyzed financial data to identify trends, supporting informed decision-making for resource allocation.
  • Collaborated with cross-functional teams to streamline financial reporting processes and improve accuracy.
  • Managed monthly financial forecasts, adjusting projections based on operational performance and market conditions.
  • Presented financial reports to senior management, facilitating strategic discussions on business performance and growth opportunities.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.

Service Director

Honda of Slidell
02.2019 - 03.2023
  • Led service delivery teams to ensure high-quality customer experiences and operational efficiency.
  • Developed and implemented strategic initiatives to enhance service offerings and client satisfaction.
  • Oversaw training programs for staff, focusing on skill development and performance improvement.
  • Analyzed service metrics to identify trends and areas for process enhancement.
  • Collaborated with cross-functional teams to streamline workflows and improve service delivery timelines.
  • Managed client relationships, addressing concerns promptly and fostering long-term partnerships.
  • Coordinated departmental budgets, ensuring alignment with strategic goals and resource allocation.
  • Facilitated regular team meetings to promote communication, share best practices, and drive engagement.
  • Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
  • Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
  • Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
  • Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
  • Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
  • Optimized scheduling practices to ensure adequate staffing levels during peak times for seamless customer support.
  • Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
  • Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.

Service Advisor

Honda of Slidell
02.2014 - 01.2019
  • Provided exceptional customer service, addressing inquiries and concerns with professionalism.
  • Coordinated service schedules, optimizing workflow to enhance operational efficiency.
  • Diagnosed vehicle issues through detailed communication with customers and technicians.
  • Maintained accurate records of customer interactions and service histories for follow-up actions.
  • Collaborated with technicians to ensure timely repairs and communicated progress effectively to clients.
  • Trained new staff on service procedures and company policies, fostering a cohesive team environment.
  • Led initiatives to enhance service department performance, driving continuous improvement in customer experience.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Education

Accounting/Finance

University of New Orleans
New Orleans, LA

Skills

  • Keyword analysis
  • Team leadership
  • Communication and writing skills
  • Email marketing campaigns
  • Client relationship management
  • Training and mentoring
  • Operations management
  • Strategic planning
  • Staff development
  • Sales support
  • Payroll and budgeting
  • Customer relationship management

Timeline

Digital Manager

Group 1 Automotive
02.2024 - Current

Sales Manager

Pat Peck Honda
05.2023 - 06.2024

Finance Manager

Honda of Slidell
01.2022 - 05.2023

Service Director

Honda of Slidell
02.2019 - 03.2023

Service Advisor

Honda of Slidell
02.2014 - 01.2019

Accounting/Finance

University of New Orleans

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