Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Kristen Lappan

Kristen Lappan

Book Keeping
Gaylord,Michigan

Summary

I am a personable and proactive Peer Recovery Coach focused on building positive rapport with a diverse range of clients.

I have been majoring in Psychology for my Associates degree at Kirtland College. This is my last semester for my associates. I will then have a transfer degree to Central Michigan University in the Bachelors psychology program. I am enrolled in college and studying to become a Licensed Professional Counselor.

I am a critical thinker who thrives under pressure. I am also organized and energetic with 3 plus years working with others in recovery.

I would like to assist clients with symptom management and recovery by modeling wellness, personal responsibility, self-advocacy, and hopefulness through the sharing of his or her story.

Seeking to help other providers to better understand and empathize with each client's unique experience and perceptions.

Also provide guidance and encouragement to clients to actively participate in their own recovery.

Teach clients self-advocacy skills and promote personal growth and development with mental health issues.

Assist, teach, and support clients regarding activities of daily living, vocational skills, housing access, maintaining financial supports, and building support networks.

I would like to organize and lead individual and group social and recreational activities and provide other opportunities to practice social skills.

I have experience with linking clients to other external sources of help when needed.

As a person who is in recovery, I am very understanding to the daily struggles, very compassionate,caring, and have been sober and actively working in recovery services/psychology since September 2020.

I also have superior time management and interpersonal skills.

Professional & Personal References below:

1. Joyce Fetrow:Drug Court panel, Nemsas 989-370-1470 Gaylord, Mi

2. Stephanie Bollman: F.A.N certified worker 586-764-7382 Gaylord, Mi

Overview

5
5
years of professional experience

Work History

Customer Service Representative/Administration Manager

OWL
Gaylord, MI
05.2023 - 09.2023
  • (Contract Position that ended)
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Receive incoming calls in professional and courteous manner
  • Complete work orders, return customer calls, and respond to customer complaints.
  • Perform other duties as needed which may include cross-training in related positions.
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • I am a team player who can work independently.
  • Attend weekly concurrence calls/meetings.

CSR/Office Manager/Financial Controller

Mr. Appliance
Gaylord, MI
07.2022 - 07.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • On the job training/classes.
  • Purchase orders for parts.
  • Inventory Management.
  • Parts and orders.
  • Invoicing, billing, and accepting payments.
  • Organized in everyday tasks from office to customer related.
  • Oversee and coordinate all financial activities.
  • Set controls and budgets to mitigate risk and increase return on investments.
  • Standardize and maintain a system of accounting records and techniques.
  • Conduct internal audits to assess financial status.
  • Ensure compliance with federal and state regulations.
  • Serve as primary contact for external auditors.
  • Creating and overseeing budgets for each department .
  • Coordinating with tax accountants and ensuring compliance with tax filing regulations.
  • Identifying areas of improvement within the company.
  • Managing accounting operations, including billing, accounts receivable, accounts payable, inventory accounting, cost accounting, revenue recognition, and general ledger.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered prompt service to prioritize customer needs.

Office Manager,Financial Controller

Predator Machinery Solutions
Gaylord, MI
12.2020 - 06.2022
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Collaborated with executive team in preparation of annual capital and operating budgets, forecasts and all financial reporting and analysis.
  • Maintained computer and physical filing systems.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Coordinated special projects and managed schedules.
  • Prepared accurate financial reports and monthly statements for accounts receivable.
  • Managed office operations while scheduling appointments for department managers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Planned budgets, authorized expenditures, monitored accounting processes, established service rates and coordinated financial reporting to oversee all fiscal procedures.
  • Controlled finances to lower costs and keep business operating within budget.
  • Reported to senior management on organizational performance and progress toward goals.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Led organizational cash flow and cash flow forecasting initiatives.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • • Responsible for accounts receivable, accounts payable •
  • MS Office Certified
  • Quick Books Payroll, Billing, Balance Sheets, Data Entry , Marketing & Advertising
  • Bank Deposits •
  • Answering office calls
  • Scheduling appointments
  • Made local radio commercials for advertising, company promoting and local paper ads
  • Company redesign of business cards and flyers

Administrative Manager

Seidell Architects
Gaylord, MI
06.2018 - 06.2020
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Implemented and maintained web-based electronic system for payments.
  • Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
  • Assisted marketing department in planning client functions.
  • Running errands to the post office or supply store
  • Arranging meetings, appointments, and executive travel
  • Answering phone calls and taking messages
  • Maintaining folders on servers ·
  • Recording meeting minutes ·
  • Liaising with teams and units
  • Tracking petty cash
  • Covering reception
  • Company promoting, advertising and company website redesign

Education

Associate of Science - Psychology

Kirtland Community College
Roscommon, MI
05.2024

High School Diploma - General Academics

Gaylord High School/Voc. Bldg.
Gaylord, MI
2006

Skills

  • Passion for counseling work/social work
  • Psychology Major
  • MCBAP Enrolled
  • Compassionate
  • Peer Recovery Coach
  • 12 Steps programs
  • Community resources

Accomplishments

  • Peer Recovery Coach
  • Assisting others in recovery.
  • Extremely skilled at building trust with diverse individuals to promote client honesty and growth during recovery processes.
  • Seek to leverage abilities and pursue employment in a treatment setting.
  • Enthusiastic about assisting clients with developing coping skills to manage issues with mental health as well as substance abuse.
  • Knowledgeable about holding individual and group therapy sessions, as well as putting together resource options and building support networks with loved ones.
  • Motivated and dedicated to coaching clients through life changes.
  • Create customized, structured support plans.
  • Energetic and friendly with strong relationship-building skills.
  • Provided support and encouraged empowerment among the recoveries when confronting barriers and other steps towards recovery.

Timeline

Customer Service Representative/Administration Manager

OWL
05.2023 - 09.2023

CSR/Office Manager/Financial Controller

Mr. Appliance
07.2022 - 07.2023

Office Manager,Financial Controller

Predator Machinery Solutions
12.2020 - 06.2022

Administrative Manager

Seidell Architects
06.2018 - 06.2020

Associate of Science - Psychology

Kirtland Community College

High School Diploma - General Academics

Gaylord High School/Voc. Bldg.

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Kristen LappanBook Keeping