Kristen R. Lash

Department: Learning Engagement Division

• Developed and implemented program strategies to enhance student engagement and retention in specialized programs (i.e. Civic & Community Engagement, Honors and Undergraduate Research, International Education, and one-on-one student coaching)
• Coordinated with Associate Vice President and Directors to streamline project workflows for successful project completion within deadlines and budgets.
• Facilitated data collection, course scheduling, maintenance
• Collaborated with other departments and stakeholders to effectively execute programs and courses.
• Analyzed program performance metrics to identify areas for improvement and drive decision-making.
• Facilitated workshops and training sessions for staff to foster professional development and collaboration.
• Monitored budgets and resource allocation for multiple concurrent programs, ensuring fiscal responsibility.
• Established partnerships with community organizations to expand program outreach and support services.
• Assisted in event and project coordination, and reporting for the learning engagement division to effectively capture and measure student engagement and provide administrative support in efforts to scale.
• Aided in the development of a marketing strategy and appropriate marketing channels for the learning engagement division in collaboration with public relations and marketing.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

• Navigated delivery routes efficiently to ensure timely order fulfillment.
• Communicated with customers to provide updates on delivery status and address inquiries.
• Maintained accurate inventory of delivered items in compliance with company guidelines.
• Delivered exceptional customer service by resolving issues and enhancing customer satisfaction.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Maintained upbeat, positive attitude in busy, customer-focused environment.

Department: Science, Engineering and Technology Division

• Supervised daily office operations, ensuring smooth workflow and task completion.
• Coordinated schedules and assignments for office staff to optimize resource allocation.
• Trained new employees on office procedures and software systems for efficiency.
• Developed process improvements that enhanced operational effectiveness within the team.
• Managed inventory of office supplies, negotiating with vendors for cost-effective solutions.
• Implemented filing and record-keeping systems to streamline information retrieval and storage.
• Conducted performance evaluations, providing feedback to enhance team productivity and morale.
• Led team meetings to discuss goals, address challenges, and foster collaborative problem-solving.
• Maintained a clean, organized, and professional office environment to support maximum productivity.
• Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
• Provided exceptional customer service by addressing inquiries from students, faculty, staff, visitors.

Department: Science, Engineering and Technology Division

Full-Time

• Assisted in daily office operations, ensuring efficient workflow and organization.
• Assisted with data collection, course scheduling, and maintenance
• Managed scheduling and appointment coordination for team members, faculty and staff.
• Processed incoming communications, routing inquiries to appropriate faculty and/or departments promptly.
• Maintained filing systems, ensuring accurate documentation and easy retrieval of information.
• Contributed to inventory management and monitoring supplies

Department: Science, Engineering and Technology Division

Part-time

• Assisted in managing schedules and appointments, ensuring timely communications within departments.
• Processed incoming and outgoing correspondence, maintaining clear communication channels with students, faculty, staff, and visitors.
• Supported event planning efforts by preparing materials and setting up meeting spaces as needed.
• Enhanced office efficiency by organizing files, and maintaining a clean workspace.

As Needed Volunteer Position

• Maintained filing systems and updated documents for easy access and retrieval.

• Assisted in daily household management, ensuring smooth operations.
• Assisted in various indoor and outdoor tasks that involved working with new tools, and developed skills.
• Coordinated household errands and appointments, effectively managing time and resources.
• Maintained cleanliness and organization of living spaces, enhancing overall home environment.
• Developed strong relationships with family members, fostering trust and open communication.

• Assisted in meal preparation and portioning for residents according to dietary guidelines.
• Maintained cleanliness of kitchen and dining areas, adhering to health and safety standards.
• Supported nutrition staff by delivering meals to residents in a timely manner.
• Monitored food inventory levels and reported shortages to management as needed.
• Adapted quickly to changing menus and resident preferences, ensuring satisfaction.
• Participated in training sessions to enhance knowledge of dietary regulations and practices.