Kristen Anne Latefi
Spartanburg,SC
Summary
Motivated, hardworking, collaborative leader with proven analytical and problem-solving skills. Dedicated to building synergetic relationships with clients and colleagues alike. Well-versed with providing gold standard customer service, efficient communication, and working in dynamic, fast-paced environments. Experienced in training, leading, and supervising teams at multiple organizational levels.
Overview
32
32
years of professional experience
Work History
Owner
KJL Enterprises
05.2012 - Current
- Delivering tailored interior design solutions for residential projects.
- Elevated property values for clients through strategic space planning, home staging and aesthetic enhancements.
- Executed design solutions that met client preferences, needs, and budgets without compromising quality or design intent.
Director of Human Resources
Towers Perrin
03.1999 - 12.2002
- Managed complex employee relations issues and instructed senior leaders on appropriate employee corrective steps in tandem with corporate legal staff guidance.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Managed other HR staff and provided guidance for 450+ employees navigating defined compensation, defined benefit and health and welfare benefits offerings.
- Educated employees on company policies and benefits and swiftly communicated HR policy changes to employees to satisfy compliance and state laws.
Regional Client Billing System Specialist
Towers Perrin
03.1999 - 12.2002
- Conducted staff training for corporate client billing interfaces to ensure accuracy and company best practice standard adherence.
- Generated monthly client billing reports for staff teams detailing findings for greater profitability, minimizing write-offs and bad debt reserve.
Regional Corporate Financial Analyst
Towers Perrin
03.1999 - 12.2002
- Collaborated with regional CFO and finance teams to communicate strategic financial plans aligned with company goals.
- Conducted detailed financial analyses to identify trends, risks, and opportunities for profitability for eight regional company offices.
- Assisted regional CFO and leadership in the preparation of executive-level presentations on company performance and strategy execution progress.
Corporate Executive Compensation Administration
Towers Perrin
03.1999 - 12.2002
- Maintained employee payroll data and created consolidated compensation reports for eight regional offices.
- Assisted Global HR Managing Principal with calculating and inputting annual employee compensation and bonus payments for worldwide leadership Principals.
Call Center Manager - Client Benefit Specialist
Towers Perrin
06.1996 - 03.1999
- Provided benefit plan expertise to Fortune 500 client companies through management of customized call center teams.
- Supervised employee training, coaching, weekly meetings and quarterly performance reviews for 15 benefits customer service center call team employees.
- Streamlined call center operations for increased efficiency through weekly statistic monitoring and optimizing staff scheduling.
- Resolved escalated plan participant issues promptly and professionally through verbal and written communication.
Registered Commercial Property and Casualty Agent
The Graham Company
12.1994 - 06.1996
- Collaborated with leadership, underwriters and claims teams to identify client coverage gaps, risk factors and leveraging opportunities.
- Conducted monthly client billing, invoicing audits and provided follow-up communication with clients.
- Analyzed historical data to identify patterns in claim frequency or severity, making recommendations on policy adjustments as necessary.
Registered Investment Agent
American Century Investments
09.1992 - 09.1994
- Assisted clients in achieving their financial objectives through strategic asset allocation and diversification of no-load mutual fund investments.
- Maintained detailed records of client communication, transactions, and documentation for company and industry compliance.
- Participated in ongoing professional development opportunities to enhance knowledge of market trends, economic factors, and industry best practices.
Education
Bachelor of Science - International Business Administration
American University
Washington, DC05.1992
Skills
- Employee Training and Development
- Financial Reporting and Management
- Quality Assurance and Regulatory Compliance
- Human Resource Management and Benefits Administration
Affiliations
- Alpha Chi Omega - Chapter Beta Rho Alumni
- Philanthropic Educational Organization - Chapter BE Member
- Spartanburg County Medical Society Auxiliary - Member
- VP Parent Association Board Member - Upper School/ Clarksville Academy
- Global Ambassador Family - Austin Peay State University
Timeline
Owner
KJL Enterprises
05.2012 - Current
Director of Human Resources
Towers Perrin
03.1999 - 12.2002
Regional Client Billing System Specialist
Towers Perrin
03.1999 - 12.2002
Regional Corporate Financial Analyst
Towers Perrin
03.1999 - 12.2002
Corporate Executive Compensation Administration
Towers Perrin
03.1999 - 12.2002
Call Center Manager - Client Benefit Specialist
Towers Perrin
06.1996 - 03.1999
Registered Commercial Property and Casualty Agent
The Graham Company
12.1994 - 06.1996
Registered Investment Agent
American Century Investments
09.1992 - 09.1994
Bachelor of Science - International Business Administration
American University
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