Kristen Anne Latefi
Spartanburg,SC
Summary
Motivated, hardworking, collaborative leader with proven analytical and problem-solving skills. Dedicated to building synergetic relationships with clients and colleagues alike. Well-versed with providing gold standard customer service, efficient communication, and working in dynamic, fast-paced environments. Experienced in training, leading, and supervising teams at multiple organizational levels.
Overview
32
32
years of professional experience
Work History
Owner
KJL Enterprises
Spartanburg, SC
05.2012 - Current
- Delivering tailored interior design solutions for residential projects.
- Elevated property values for clients through strategic space planning, home staging and aesthetic enhancements.
- Executed design solutions that met client preferences, needs, and budgets without compromising quality or design intent.
Director of Human Resources
Towers Perrin
Chicago, IL
03.1999 - 12.2002
- Managed complex employee relations issues and instructed senior leaders on appropriate employee corrective steps in tandem with corporate legal staff guidance.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Managed other HR staff and provided guidance for 450+ employees navigating defined compensation, defined benefit and health and welfare benefits offerings.
- Educated employees on company policies and benefits and swiftly communicated HR policy changes to employees to satisfy compliance and state laws.
Regional Client Billing System Specialist
Towers Perrin
Chicago, IL
03.1999 - 12.2002
- Conducted staff training for corporate client billing interfaces to ensure accuracy and company best practice standard adherence.
- Generated monthly client billing reports for staff teams detailing findings for greater profitability, minimizing write-offs and bad debt reserve.
Regional Corporate Financial Analyst
Towers Perrin
Chicago, IL
03.1999 - 12.2002
- Collaborated with regional CFO and finance teams to communicate strategic financial plans aligned with company goals.
- Conducted detailed financial analyses to identify trends, risks, and opportunities for profitability for eight regional company offices.
- Assisted regional CFO and leadership in the preparation of executive-level presentations on company performance and strategy execution progress.
Corporate Executive Compensation Administration
Towers Perrin
Chicago, IL
03.1999 - 12.2002
- Maintained employee payroll data and created consolidated compensation reports for eight regional offices.
- Assisted Global HR Managing Principal with calculating and inputting annual employee compensation and bonus payments for worldwide leadership Principals.
Call Center Manager - Client Benefit Specialist
Towers Perrin
Philadelphia, PA; Voorhees, NJ; Chicago, IL
06.1996 - 03.1999
- Provided benefit plan expertise to Fortune 500 client companies through management of customized call center teams.
- Supervised employee training, coaching, weekly meetings and quarterly performance reviews for 15 benefits customer service center call team employees.
- Streamlined call center operations for increased efficiency through weekly statistic monitoring and optimizing staff scheduling.
- Resolved escalated plan participant issues promptly and professionally through verbal and written communication.
Registered Commercial Property and Casualty Agent
The Graham Company
Philadelphia, PA
12.1994 - 06.1996
- Collaborated with leadership, underwriters and claims teams to identify client coverage gaps, risk factors and leveraging opportunities.
- Conducted monthly client billing, invoicing audits and provided follow-up communication with clients.
- Analyzed historical data to identify patterns in claim frequency or severity, making recommendations on policy adjustments as necessary.
Registered Investment Agent
American Century Investments
Kansas City, MO
09.1992 - 09.1994
- Assisted clients in achieving their financial objectives through strategic asset allocation and diversification of no-load mutual fund investments.
- Maintained detailed records of client communication, transactions, and documentation for company and industry compliance.
- Participated in ongoing professional development opportunities to enhance knowledge of market trends, economic factors, and industry best practices.
Education
Bachelor of Science - International Business Administration
American University
Washington, DC05.1992
Skills
- Employee Training and Development
- Financial Reporting and Management
- Quality Assurance and Regulatory Compliance
- Human Resource Management and Benefits Administration
Affiliations
- Alpha Chi Omega - Chapter Beta Rho Alumni
- Philanthropic Educational Organization - Chapter BE Member
- Spartanburg County Medical Society Auxiliary - Member
- VP Parent Association Board Member - Upper School/ Clarksville Academy
- Global Ambassador Family - Austin Peay State University
Timeline
Owner
KJL Enterprises
05.2012 - Current
Director of Human Resources
Towers Perrin
03.1999 - 12.2002
Regional Client Billing System Specialist
Towers Perrin
03.1999 - 12.2002
Regional Corporate Financial Analyst
Towers Perrin
03.1999 - 12.2002
Corporate Executive Compensation Administration
Towers Perrin
03.1999 - 12.2002
Call Center Manager - Client Benefit Specialist
Towers Perrin
06.1996 - 03.1999
Registered Commercial Property and Casualty Agent
The Graham Company
12.1994 - 06.1996
Registered Investment Agent
American Century Investments
09.1992 - 09.1994
Bachelor of Science - International Business Administration
American University