Kristen Lawrence

After starting as Billing Manager under James Gill—who previously employed me as a paralegal—I cross-trained across departments including human resources, marketing, and operations. This comprehensive experience led to my promotion to Assistant General Manager, where I continue to support company growth and team development.

• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Implemented staff training programs that improved service quality and increased customer loyalty.

• Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Assisted counsel in preparing answers, providing documentation, and information for discovery request.
• Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.

• Cross-trained across all roles, starting at front desk and advancing through billing, optician, and technician positions.
• Receiving and sending personal health records securely and safely
• Greeting and performing all preliminary tests on patients to prepare for doctor
• Keeping the flow of the office moving to stay on schedule
• Inventory and ordering of all supplies
• Managing and responding to all emails on behalf of the office

• Assisted in the build and interfaced with subs and city personnel such as fire and building inspectors
• Managed office supplies, vendors, organization and upkeep
• Trained employees
• Processed cash and credit payments rapidly and accurately
• Responded to all customer inquiries thoroughly and professionally
• Greeted customers in a timely fashion, while quickly determining their needs

• Managed this and a location in Missouri City, TX while Texan Self Storage was in-between builds
• Performed lease up in Missouri City
• Audited accounts and collected payments
• Organized auctions for delinquent accounts
• Hired and trained assistant managers