Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
References
Timeline
Generic

Kristen Layman (Gunder)

St. Peters,MO

Summary

Results-oriented Coordinator with extensive experience in project management and team leadership within high-energy environments. Proven ability to monitor performance metrics, streamline operations, and enhance productivity through effective cross-functional collaboration. Demonstrated success in managing multiple projects concurrently while consistently meeting tight deadlines. Recognized for strong communication skills and innovative problem-solving that drive team success and operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Event Sales Administrator

Topgolf
Edison, NJ
12.2016 - 07.2017
  • Executed task management for the sales team, ensuring efficient handling of reconciliations and payments.
  • Initiated and led sales contests among associates to boost revenue and engagement.
  • Created high school golf program encompassing 28 teams.
  • Maintained accurate records of all transactions and customer interactions using CRM software.
  • Executed guided tours for guests and drafted follow-up proposals.
  • Provided administrative support to sales team by preparing and organizing customer data.

Event Sales Consultant

Topgolf
Edison, NJ
07.2017 - 06.2018
  • Collaborated with other departments to ensure smooth and well-executed events.
  • Maintained high standards of guest satisfaction from initial contact to event completion.
  • Consistently pursued new business opportunities while sustaining relationships with existing clients.
  • Provided mentorship and conducted training sessions for sales team.
  • Assisted in developing sales strategies and setting targets.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Sales Account Manager

Topgolf
Chesterfield, MO
06.2018 - Current
  • Achieved status as the top revenue producer, selling and executing over $2 million within one year, contributing to record-breaking budget performance by achieving 130% of the plan.
  • Utilize strong communication and computer skills to manage multiple accounts, with a focus on corporate events.
  • Streamline event processes through effective cross-department teamwork.
  • Construct growth plans from annual performance data and key performance indicators.
  • Implement sales initiatives based on financial forecasting to drive revenue.
  • Skilled in budget maintenance, negotiating contracts, project/strategic planning, and financial forecasting.
  • Train, mentor, and develop new associates while fostering team morale.
  • Utilize industry trends, CRM systems, and best practices to maintain client relationships while cultivating new relationships with clientele through outbound efforts, market research, and business plans.

Field Marketing Representative

Holiday Inn Club Vacations
Houston, TX
06.2016 - 10.2016
  • Launched marketing campaigns aimed at boosting sales and enhancing product awareness.
  • Provided actionable feedback while serving as an advocate and information source for the company.
  • Increased consumer engagement through effective communication.

Marketing Associate

Houston Rockets
Houston, TX
09.2015 - 06.2016
  • Boosted team visibility through public relations, generating 2,000+ marketing leads.
  • Supported Memorial Hermann Health Insurance's sponsorship of the annual Rockets Run, resulting in a turnout of more than 4,000 individuals and contributing to $200,000 in earnings.
  • Coordinated and managed tasks as Lead Associate for Candlelighters event.
  • Coordinated with supervisor for budgeting and expense management.
  • Assisted with the Clutch City Cares for Kids fundraising event, benefiting Sunshine Kids and Casa de Esperanza, which raised over $100,000.
  • Performed extensive media outreach involving the NBA All-Star vote, and notified the community of upcoming events, such as viewing parties and road jams.

Education

Bachelors of Arts - Mass Communications, Corporate Communications, & Advertising

Lindenwood University
St. Charles, Missouri
05.2012

Skills

  • Teamwork and collaboration
  • MS Office
  • Excellent communication
  • Problem solving
  • Multitasking
  • Budget Oversight
  • Contract Negotiation
  • Strategic Project Planning
  • Performance tracking
  • Customer-oriented

Accomplishments

  • Business Development Leader in revenue generated and tasks completed, 2024
  • Top revenue producer and Q2, Q3, Q4 retail sales leader for 2023

Certification

  • Tyson Sales Training
  • Emotional Intelligence Training
  • Skills for Peak Performance Training by Graham Betchart
  • Disney Institute Management Training: 'Be Our Guest'

Websites

References

References available upon request.

Timeline

Sales Account Manager

Topgolf
06.2018 - Current

Event Sales Consultant

Topgolf
07.2017 - 06.2018

Event Sales Administrator

Topgolf
12.2016 - 07.2017

Field Marketing Representative

Holiday Inn Club Vacations
06.2016 - 10.2016

Marketing Associate

Houston Rockets
09.2015 - 06.2016

Bachelors of Arts - Mass Communications, Corporate Communications, & Advertising

Lindenwood University

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Kristen Layman (Gunder)