Kristen L. Bradford
EXETER
Summary
Quality Assurance Case Manager and Clinical Educator with a strong foundation in geriatric home care and Neuro-Tele Rounder.
Focused, driven, and skilled in critical thinking, with a receptive sense of interdisciplinary collaboration.
Secondly, serving as a Neuro Tele Rounder, working closely with neurologists and infectious disease providers across the U.S.
Performing neurological and wound assessments, optimizing provider time, and ensuring efficient and continuous patient care.
Overview
14
14
years of professional experience
Work History
Quality Assurance Manager and Clinical Educator
Home Instead/Honor
Portsmouth
10.2023 - Current
- Lead quality assurance and clinical education efforts for a team of over 120 care professionals.
- Conduct comprehensive case management to ensure optimal outcomes for both clients and care pros.
- Design and deliver dynamic educational programs—including lectures and lab-based simulations—to build clinical and interpersonal skills.
- Provide ongoing mentorship, resources, and onsite support to foster professional growth, and ensure compliance with care standards.
- Strategically match client needs with care pro strengths, driving personalized, high-quality care delivery.
Neurosciences Tele-Rounder, LNA Lead, Preceptor
HCA - PORTSMOUTH REGIONAL HOSPITAL
Portsmouth
11.2021 - Current
- Tele-Neuro Rounder: neuro assessments.
- Tele-Infectious Disease Rounder: wound assessments and dressings.
- Training in EEG applications for on-call.
- Daily tasks vary: ICU-level patient care.
- Assist with bedside procedures; Arterial, Mid, PICC, IJ lines, ECMO
- Post-op heart care
- Wound care
- Infection prevention
- Software systems: Meditech Expanse, HealthStream, Microsoft
Department of Nursing Administrative Assistant III
UNIVERSITY OF NEW HAMPSHIRE
Durham
10.2019 - 11.2021
- Dedicated admin for 28 faculty members and 400 students
- Managing student clinical documentation for UG/Masters
- Medical supply liaison for our simulation lab
- Facilitating all commencement ceremonies and meetings
- Attend weekly director and faculty meetings
- Software systems: Access, Adobe Banner, Canvas, Drupal, Microsoft Office, Salesforce, Typhon, WEBI
Emergency Department Patient Access Lead
EHR - EXETER HOSPITAL
Exeter
01.2011 - 10.2019
- Triage placement and insurance authorizations
- Strategically planned operational goals
- Partnered with hospitalists for admission placement
- Admitting department shift lead
- Process Improvement board member
- Patient/HIPAA compliance education
- Software systems: Amion, NextGen, NHMMIS, Meditech
Health Care Provider Coordinator
NOVOCURE
Portsmouth
04.2018 - 08.2018
- Inside territory manager Mid-Atlantic region
- Facilitated sales for Neuro-Oncology offices
- Evaluated patient prescriptions for insurance authorization
- Facilitated client, TM sales meetings, education workshops
- Software systems: CRM, ERP, Salesforce
- Temporary position
Field Service Manager
EPILEPSY FOUNDATION OF NEW ENGLAND
Wilmington
02.2017 - 02.2018
- Seizure management trainer for NH EMS and schools
- Epilepsy advocate and resource liaison
- Managed NH volunteer council members
- UPLIFT support facilitator for DHMC
- EFNE NH Event Facilitator- DHMC Education Conference, NH Walk, Mighty Mike, fundraising gala events
- Software systems: Adobe, Microsoft, Salesforce
- Beta position
Education
Licensed Nursing Assistant -
New HampshirePre-Nursing -
Great Bay Community College
Professional Development -
University of New Hampshire
Durham, NHHuman Services -
Walden University
Minneapolis, MNProject UPLIFT -
Emory University
Atlanta, GAAssociate of Applied Science -
NHTI
Concord, NHLMT - Business Administration
NHITA
Hudson, NHSkills
- Training development
- Conflict resolution
- Effective communication
- Team leadership
- Software proficiency
- Process improvement
- Patient care
- Case management
- Clinical education
- Quality assurance
- Customer service
- QA documentation
- Documentation review
- Customer focus
- Best practices
- Presentations
References
Available upon request
Leadership Experience
- Member, NH EMS Coordinating Board, 2018 to 2021
- Ambassador, Children's Hospital at Dartmouth, 2005 to present
- Active rider, Trans NH Bike Ride, MDA
- Active member and runner, Exeter Run Club
- Founder & Director, I Will Organization, Newmarket, NH, 07/01/05 to 11/01/10, 501(c)(3) Non-profit; Raised over $28,000 for the Pedi-Neuro Fund at DHMC
Timeline
Quality Assurance Manager and Clinical Educator
Home Instead/Honor
10.2023 - Current
Neurosciences Tele-Rounder, LNA Lead, Preceptor
HCA - PORTSMOUTH REGIONAL HOSPITAL
11.2021 - Current
Department of Nursing Administrative Assistant III
UNIVERSITY OF NEW HAMPSHIRE
10.2019 - 11.2021
Health Care Provider Coordinator
NOVOCURE
04.2018 - 08.2018
Field Service Manager
EPILEPSY FOUNDATION OF NEW ENGLAND
02.2017 - 02.2018
Emergency Department Patient Access Lead
EHR - EXETER HOSPITAL
01.2011 - 10.2019
Licensed Nursing Assistant -
Pre-Nursing -
Great Bay Community College
Professional Development -
University of New Hampshire
Human Services -
Walden University
Project UPLIFT -
Emory University
Associate of Applied Science -
NHTI
LMT - Business Administration
NHITA
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