Dedicated and empathetic professional with a proven track record in crisis intervention and relationship building, honed through experiences with the Department of Family Services and as a self-employed Personal Shopper. Excel in maintaining composure in high-stress situations and adept in Microsoft Office Suite. Achieved consistent high caseload management standards, demonstrating strong interpersonal skills and a commitment to improving students well-being.
Overview
17
17
years of professional experience
Work History
Janitorial Specialist
Self Employed
01.2024 - Current
Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
Minimized the spread of germs in high-touch areas by regularly sanitizing doorknobs, handrails, light switches, and elevator buttons.
Maintained outdoor spaces by clearing walkways of debris, leaves, snow or ice as needed.
Personal Shopper
Self Employed
04.2021 - Current
Consistently met deadlines and quality goals for accuracy and timeliness.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Homemaker
Self Employed
11.2012 - Current
Self-motivated, with a strong sense of personal responsibility.
Methodically plan, facilitate and engage in all appointments, school needs, and activities for multiple individuals at one time, while maintaining flexibility, resulting in a smooth run operation.
Demonstrate respect, friendliness and willingness to help wherever needed.
Manage and advance the emotional, physical, academic and mental health needs of children.
Maintain a clean, safe, supportive and inclusive environment, but also able to act promptly and appropriately in an emergency.
Prevent discipline issues with positive reinforcement,
Identify warning signs of emotional and developmental problems in children and act appropriately to help.
Assist children in time management and organizational skills while helping them to stay on task,
Child Protective Services Investigator
Department of Family Services
01.2008 - 12.2012
Investigated referrals made to the Department of Family Services regarding possible abuse and neglect, including meeting with families, community members, and coordinating with law enforcement, schools, and hospitals
In home caseworker for 3 years managing a caseload of 40 plus children and their families in a specialized permanency unit where the primary victim was 4 years or younger
Investigator in the specialized investigative units involving sexual abuse victims including conducting forensic interviews and working closely with hospitals, police and child advocates
Completed monthly home visits, assessed home environment for safety, monitor children's well-being and safety, completed court reports and court orders, testify in court, requested medical records and accurately documented each contact/interview in UNITY data system
Assisted other workers with home visits, discussed and staffed challenging case assisted workers in completing court reports and covering court hearings Collaborated with community providers and schools, made appropriate referrals for families I was working with, and coordinated and facilitated team meetings to monitor parents and families progress on their goals
Provided immediate assistance and crisis management and communicated with families and agencies to implement realistic treatment plans to improve care and well-being
Upheld high-quality service delivery standards through consistent adherence to state laws governing child protection practices and procedures.
Strengthened family support networks by connecting clients to relevant community resources and services.
Contributed to the overall success of the agency''s mission to protect vulnerable children by consistently achieving performance metrics and maintaining high caseload management standards.
Education
Bachelor of Science - Psychology
Chapman University
Orange, CA
05-2006
Skills
Collaborative Team Member
Kind and Supportive
Consistently Trustworthy
Problem Solving
Independently Motivated
Effective Multitasking
Organized
Maintains Composure in High-Stress Situations
Proficient in Microsoft Word, Excel Adobe, Google Classroom