Kristen Lee
Dunnellon,FL
Summary
Have worked in management for over 25 years. Extensive customer service background. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Johnson's Hearing Centers
01.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Patient Care Coordinator (PCC)
HearingLife
03.2023 - 01.2024
- Call database of potential and existing Patients using company-generated sales scripting to schedule appointments for hearing tests
- Ensure daily metrics are achieved including but not limited to outbound calls made and appointments booked
- Drive clinic traffic by collecting and managing Patient referrals through in-clinic relations
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Store Manager
Francesca's
06.2021 - 03.2023
- As Boutique Team Leader have strong emphasis on guest service, product and visual presentation, am effective problem solver and posses entrepreneurial spirit
- As Boutique Team Leader am responsible for building and retaining high performing and diverse sales team
- Through strategic coaching and accountability am responsible to lead and motivate team and in turn maximize sales
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Server
Wolfgang Puck
02.2020 - 12.2020
- Ensure all guests are getting quality service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Store Manager
Pet Life
07.2016 - 07.2019
- Customer Experience
- Create and maintain unique educational in-store experience for pet parents (customers) that is built on genuine affection and compassion for pets
- Solidify team's conviction for and commitment to recommending natural pet products and grooming services that enhance pet health and wellbeing
- Monitor pet parent shopping trends and habits to schedule Pack Members accordingly, and provide meaningful product feedback to HQ
- Respond to pet parent concerns and complaints empathetically and responsively
- Entrepreneurial Spirit
- Develop and execute community outreach events, and lead networking efforts to increase store awareness and build brand reputation locally
- Organize in-store activities and events to drive foot traffic and increase sales
- Ensure maintenance of visual merchandise standards in accordance with guidelines
- Maintain awareness of retail trends and monitor local competitors
- Report findings to appropriate partners
- Results Orientation
- Achieve sales, profitability and assigned performance goals through efforts of others by setting goals, providing performance feedback and inspiring brand loyalty
- Recruit, interview, select, hire and onboard new Pack Members
- Train and professionally develop Pack Members through people and product training, and educational tools
- Respond effectively to Pack Member employee relations issues in conjunction with District Manager and HR
- Operational Agility
- Monitor grooming services by auditing sign off sheets, room cleanliness, scheduling effectiveness, and payroll accuracy
- Perform inventory functions
- Periodic cycle counts, invoice auditing, order receiving, etc.), and ensure store inventory integrity
- Monitor payroll and follow time card best practices
- Execute operational processes according to IPP standards
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
Store Manager
Dollar Tree
01.2015 - 01.2016
- Managing profitable operation of retail store with emphasis on recruiting, hiring, training and developing store associates in both operations and merchandising
- Performing all opening and closing procedures
- Implementing all operational and merchandising direction that is communicated from Store Support Center
- Maintaining high standard of merchandising, placement, store signage, and proper display techniques to create inviting atmosphere for customers
- Assisting in realization of store's maximum profit contribution
- Protecting all company assets
- Maintaining high level of good customer service
- Creative problem solving in areas of:
- Associate Development
- Maximizing Sales Potential
- Controlling Expense and Shrink
- Merchandise Display
- Store Signage Placement
- Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring were well-equipped to excel in their roles from day one.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Executive Sales Manager
Macy's
01.2015 - 01.2016
- Interviewing, hiring, training new associates, creating work schedules, coaching associates
- Perform extensive store operations
- Manage employees
- Sales numbers, reading sales reports
- Ensuring associates follow all safety and loss prevention guidelines as outline by corporate office
- Manage Credit Applications
- Ensure store is fully staffed to ensure best customer service
- Handle customer complaints
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Launched new product lines successfully, coordinating marketing efforts to drive awareness and interest among target audiences.
- Conducted regular competitor analysis to stay informed on industry trends and identify potential threats or opportunities for business growth.
- Increased average deal size by identifying opportunities for upselling additional products or services within existing accounts.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client relationship management.
- Established departmental KPIs to measure team performance, aligning individual goals with broader organizational objectives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Store Manager
Goodwill Industries of NNE
01.2013 - 01.2015
- Provide high profile leadership and direction by maintaining positive customer service and employee relations
- Accountable for all aspects of store operations
- Ensure that safety and security are maintained, reporting all problems/hazards immediately
- Oversee performance and resources to ensure sales achievement, customer service, appropriate staffing and expenditures
- Maximizes quality and quantity of production placement of stock on sales floor through good merchandising and ensuring appropriate stock rotation and mark downs
- Responsible for managing all employees, including but not limited to hiring, coaching/counseling, discipline, terminations, evaluations and initiation of wage adjustments
- Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory and to protect these assets from either internal and external losses
- Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store housekeeping
- Ensure that all paperwork and reports are completed accurately and in timely fashion
- Conduct daily employee briefings
- Oversee training of community service clients assigned to store
- Follow and enforce all company policies and procedures
- Perform other duties as assigned
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Cumberland High School
Cumberland, RI06.1991
Skills
- Customer Service
- Retail Management
- Planograms
- Recruiting
- Loss Prevention
- Payroll
- Cash Handling
- Human Resources
- Administrative Experience
- Animal Care
- Profit & Loss
- Communication skills
- Organizational skills
- Microsoft Excel
- Microsoft Office
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Multitasking ability
- Attention to Detail
Certification
- Food Handler Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Care Coordinator
Johnson's Hearing Centers
01.2024 - 10.2024
Patient Care Coordinator (PCC)
HearingLife
03.2023 - 01.2024
Store Manager
Francesca's
06.2021 - 03.2023
Server
Wolfgang Puck
02.2020 - 12.2020
Store Manager
Pet Life
07.2016 - 07.2019
Store Manager
Dollar Tree
01.2015 - 01.2016
Executive Sales Manager
Macy's
01.2015 - 01.2016
Store Manager
Goodwill Industries of NNE
01.2013 - 01.2015
High School Diploma -
Cumberland High School
- Food Handler Certification
- Driver's License
Similar Profiles
Heather ZehrHeather Zehr
Receptionist Administrator at Hear Gear Hearing Aid CentersReceptionist Administrator at Hear Gear Hearing Aid Centers
Heather PenlandHeather Penland
Patient Services Coordinator at Audibel Hearing Aid CentersPatient Services Coordinator at Audibel Hearing Aid Centers
Sara NewlinSara Newlin
Office Administrator at Alexandria Hearing Centers; Massa And AssociatesOffice Administrator at Alexandria Hearing Centers; Massa And Associates