Kristen Leger
Placentia,CA
Summary
Organized and dedicated Administrative representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
ER Admitting Clerk
Pomona Valley Hospital
01.2021 - Current
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Answered telephone calls to offer insurance related information, answer and direct calls to staff, and prepared various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards as well as prepared and processed patient referrals and transfer requests.
- Assist in communicating with IPAs and insurance company's for authorizations to admit patients within the ER.
Hostess
Disneyland California Adventure
02.2019 - 03.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Waitress
Shogun
11.2017 - 02.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Hostess/Waitress
Red Lobster
02.2016 - 11.2017
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
No Degree -
Mt San Antonio College
Walnut, CA05.2025
Skills
- Schedule Patients
- Project Requirements
- Quality Patient Care
- Patient Eligibility Requirements
- Insurance Authorizations
Timeline
ER Admitting Clerk
Pomona Valley Hospital
01.2021 - Current
Hostess
Disneyland California Adventure
02.2019 - 03.2020
Waitress
Shogun
11.2017 - 02.2019
Hostess/Waitress
Red Lobster
02.2016 - 11.2017
No Degree -
Mt San Antonio College
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