KRISTEN LI ROBINSON
Summary
A versatile Assistant General Manager with 25 years of experience overseeing daily restaurant operations. Excels at making decisive plans and solving analytical problems. Demonstrates skill in managing teams to meet stringent objectives, resulting in a track record of success. Known for a personable and collaborative demeanor, with polished communication and a willingness to apply team feedback to resolve challenges. Recognized for fostering a collaborative environment and consistently delivering results. Strong problem-solving and communication skills have proven invaluable in navigating dynamic business challenges.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
Din Tai Fung Restaurant
09.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Restaurant Manager
Din Tai Fung Restaurant
06.2021 - 09.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Server Manager
World Wide Wings LLC - Buffalo Wild Wings
09.2020 - 06.2021
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Weekly one-on-ones with serving staff
- Regulated COVID-19 safety protocols for staff and guests
- Led and directed team members on effective methods, operations and procedures.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Beverage Manager
Ascend Hospitality - Stanford's Restaurant And Bar
10.2019 - 09.2020
- Analyzes alcoholic and non-alcoholic beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels
- Identifies areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics
- Investigates and integrates enhanced service and team management strategies to boost business profits
- Sets schedules for 30 staff by planning and designating shifts and hours
- Places and tracks more than $5,000 in monthly orders
- Currently responsible and exceeds expectations for $15,000 beverage inventory
Restaurant Bar Manager
Restaurants Unlimited, Henry's 12th Street Tavern
10.2018 - 10.2019
- Set schedules for 40 staff by planning and designating shifts and hours
- Continuously evaluated business operations to effectively align workflow for optimal area coverage and customer satisfaction
- Oversee front of house personnel to maintain adequate staffing and minimize overtime
- Shrunk inventory costs 3% through proactive evaluation and adjustment of vendor relationships
- Capitalize on opportunities to advance operations and mix-ology knowledge, enhancing customer service with refined and current expertise
- Strategize plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Create effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
Server - Trainer
Landry's Corporation - Jake's Famous Crawfish
07.2016 - 10.2018
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Consistently sold $1,500- 2,500 per shift
- Mentored new hires, resulting in stronger staff development and increased productivity
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches
Server / Trainer
Restaurants Unlimited, Henry's 12th Street Tavern
08.2012 - 07.2016
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Team Player
- Developed reputation as efficient service provider with high levels of accuracy
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Consistent sales of $1500-2,000 per shift
Manager / Bartender / Server
Urban Restaurants Inc
01.2007 - 06.2012
- Multi-faceted skilled employee; proven ability to Manage, Bartend, Serve, Cocktail, Host, and participate in special events catering
- Very organized, with ability to multi-task while staying poised during busy periods
- Managed day-to-day operations, including supervision and assignment delegation for 25-member team
- Collaborated with staff to maximize customer satisfaction, streamline procedure to improve bottom-line profitability
Education
Associate of Applied Science - Business Management: Marketing and Sales Management, Speech and Communication, Sociology and Psychology
Mt. Hood Community College
Portland, OR2017
Skills
- Restaurant Management
- P & L Statement Management
- Guest Service
- Staff Management and Leadership
- Inventory Management
- Sales
- Team building
- Issue resolution
ACHIEVEMENTS
- Improved online reviews by successfully handling customer complaints, implementing monthly staff training .
- Sustained a high performing team and minimized employee turnover.
- Improved team productivity with morale-boosting incentives.
Timeline
Assistant General Manager
Din Tai Fung Restaurant
09.2023 - Current
Restaurant Manager
Din Tai Fung Restaurant
06.2021 - 09.2023
Server Manager
World Wide Wings LLC - Buffalo Wild Wings
09.2020 - 06.2021
Beverage Manager
Ascend Hospitality - Stanford's Restaurant And Bar
10.2019 - 09.2020
Restaurant Bar Manager
Restaurants Unlimited, Henry's 12th Street Tavern
10.2018 - 10.2019
Server - Trainer
Landry's Corporation - Jake's Famous Crawfish
07.2016 - 10.2018
Server / Trainer
Restaurants Unlimited, Henry's 12th Street Tavern
08.2012 - 07.2016
Manager / Bartender / Server
Urban Restaurants Inc
01.2007 - 06.2012
Associate of Applied Science - Business Management: Marketing and Sales Management, Speech and Communication, Sociology and Psychology
Mt. Hood Community College
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