Kristen Looper
Easley,SC
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering related experience, diligent nature and expertise in electronic records management.
Overview
3
3
years of professional experience
Work History
Medical Office Specialist
Carolina Center For GYN ONC
08.2022 - 04.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Scheduled appointments for doctor visits and procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals with hospitals for scans. Labs, test, etc. Through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Conducted patient intake interviews, recording and documenting relevant information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
Caregiver
The Village At Summerville
08.2020 - 08.2022
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged residents in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with residents to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
- Provided safe mobility support to help residents move around personal and public spaces.
- Transported individuals to events and activities, and medical appointments.
- Recognized and reported abnormalities or changes in residents' health status to manager.
- Supported daily hygiene needs of residents by assisting with bathing, dressing, dental care and personal grooming.
- Built and maintained rapport with residents and family members to facilitate trusting caregiver relationship.
- Transported residents to and from medical appointments with safety and efficiency.
Caregiver
Foothills Retirement Community
05.2020 - 08.2020
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged residents in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with residents to deliver emotional support and companionship.
- Provided safe mobility support to help residents move around personal and public spaces.
- Transported residents to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in residents' health status to manager.
- Supported daily hygiene needs of residents by assisting with bathing, dressing, dental care and personal grooming.
- Monitored residents' overall health and well-being and noted significant changes.
- Built and maintained rapport with residents and family members to facilitate trusting caregiver relationship.
- Transported residents to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Associate of Applied Science - Nursing
Trident Technical College
Charleston, SC12.2023
Transferred To Trident Technical College - Nursing
Charleston Southern University
Charleston, SCHigh School Diploma -
Easley High School
Easley, SC05.2018
Skills
- Compassionate Communication
- Accounts Payable and Accounts Receivable
- Answer Telephones
- Medical Records Management
- CPR Certified
- Electronic Charting
- Organization and Time Management
- Collecting Intake Information
- Teamwork and Collaboration
- Reviewing Patient Information
- Calendar and Appointment Management
- Medical Software Applications
Timeline
Medical Office Specialist
Carolina Center For GYN ONC
08.2022 - 04.2023
Caregiver
The Village At Summerville
08.2020 - 08.2022
Caregiver
Foothills Retirement Community
05.2020 - 08.2020
Associate of Applied Science - Nursing
Trident Technical College
Transferred To Trident Technical College - Nursing
Charleston Southern University
High School Diploma -
Easley High School
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