Kristen Lovallo
Pittsfield,MA
Summary
Outgoing office coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Proven track record of maintaining efficient office operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Authorizations & Referrals Coordinator
Berkshire Health Systems
01.2022 - Current
- Coaching employees through day-to-day work and complex problems.
- Work collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first.
- Ensure authorizations are obtained to avoid insurance denials and assure timely and appropriate third-party
reimbursement. - Back up to department manager, maintaining daily schedules and coverage in the department.
- Scheduling of Radiology, Wound, Interpreter, Advocacy and Cardiovascular Services. As well as working collaboratively with other departments within the organization.
Server
Patrick's Pub/ Olde Heritage Tavern
03.2018 - Current
- TIPS certified.
- Delivery of fast, friendly and attentive dining service.
- Maintain knowledge of current menu to assist customers in their meal choices.
- Operating the POS system to enter orders, swipe credit cards or tend cash.
- Multitasking to complete side work, busing and setting tables.
Lead MA/CSR Covid Center
Berkshire Health Systems
09.2020 - 01.2022
- Management and coordination of non-critical result notification, training and mentoring of new clinical support staff and medical assistants, maintenance of weekly clinical support staff schedule and daily assignments and daily
workflow oversight. - Oversee efficiency, daily workflow and teamwork of the clinical support staff and medical assistants.
- Obtaining and accurately labels and records all specimens. Prepares laboratory request forms. Delivers
specimens to designated areas. Retrieves lab results from computer as needed. - Administers immunizations as directed by the practitioner. Performs quality assurance duties for immunization storage upon request of Clinical Manager.
- Ensure proper training and maintaining of registration and scheduling for Covid testing and immunization appointments.
Medical Assistant
Berkshire Hematology And Oncology
07.2008 - 09.2020
- Assist doctors with patients in exam rooms by obtaining vitals signs, procedure preparation(sterile fields), and assist them through the procedures.
- Entering patient histories and data into EMR, scanning new information and maintaining medication reconciliation.
- Responsible for obtaining insurance referrals and aid in billing inquiries and coding for all providers in the practice.
- Scheduling appointments, procedures or referrals to other specialist.
- Assist in maintaining infusion schedules with nurse management.
- Phlebotomy, SQ & IM Injection, EKG, L dex, CPR certified.
- 1199SEIU Hillcrest campus union representative.
- Current Meditech expanse superuser. Providing training, assistance and trouble shooting to all medical assistants and front end stuff as needed.
- Cross-coverage of all front end and medical assistant positions in all 3 offices as needed.
CNA
Pine Hill Assisted Living At Kimball Farms
06.2005 - 04.2008
- Assist with ADL's, bathing, dressing, grooming assist with scheduled medications reminders Light housekeeping, accompany patients for medical appointments.
Lead CNA
Melbourne Place Assisted Living
06.1999 - 05.2005
- Assist with ADL's, bathing, dressing, grooming assist with scheduled medications reminders Light housekeeping, accompany patients for medical appointments.
- Make employee schedules, cross coverage for other units, training new employees.
Education
Nursing
Berkshire Community College
Pittsfield, MAAssociate of Science - Medical Assisting/ Ocupational Sciences
Milderd Elley Business School
Albany, NY07.2008
Skills
- EMR Meditech super user
- Critical thinking and problem solving
- Excellent customer service and phone
etiquette
- Scheduling and organization skills
- Team player with positive attitude and demonstrate strong work ethic
- Flexible and dependable
Timeline
Authorizations & Referrals Coordinator
Berkshire Health Systems
01.2022 - Current
Lead MA/CSR Covid Center
Berkshire Health Systems
09.2020 - 01.2022
Server
Patrick's Pub/ Olde Heritage Tavern
03.2018 - Current
Medical Assistant
Berkshire Hematology And Oncology
07.2008 - 09.2020
CNA
Pine Hill Assisted Living At Kimball Farms
06.2005 - 04.2008
Lead CNA
Melbourne Place Assisted Living
06.1999 - 05.2005
Nursing
Berkshire Community College
Associate of Science - Medical Assisting/ Ocupational Sciences
Milderd Elley Business School
Similar Profiles
Caroline KnoxCaroline Knox
Certified Nursing Assistant at Berkshire Health Systems - Berkshire Medical CenteCertified Nursing Assistant at Berkshire Health Systems - Berkshire Medical Cente
Raluca T HeiserRaluca T Heiser
Pharmacy Technician at BERKSHIRE HEALTH SYSTEMSPharmacy Technician at BERKSHIRE HEALTH SYSTEMS
Olivia GazzilloOlivia Gazzillo
Nursing Assistant at Berkshire Health SystemsNursing Assistant at Berkshire Health Systems