Lead Technician
On-site Specialty Cleaning and Restoration
03.2023 - 02.2025
Kristen Lubinski
Clinton Township,MI
Timeline
Lead Technician
Blue Kangaroo Packoutz
08.2021 - 03.2023
Plastic Injection Molding Machine Operator
Transnav Inc.
01.2020 - 07.2021
Server
National Coney Island
03.2019 - 12.2019
Fruit Expert
Edible Arrangements
12.2018 - 03.2019
High School Diploma -
L'Anse Creuse High School
09.2013 - 06.2017
Work History
Lead Technician
On-site Specialty Cleaning and Restoration
Warren, MI
03.2023 - 02.2025
- Responsible for cleaning, restoring and preserving personal items or contents affected due to damage caused by incidents such as fire, smoke, water, mold on a residential or commercial level.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Worked with diverse types of weather and ground conditions.
Lead Technician
Blue Kangaroo Packoutz
Mount Clemens, MI
08.2021 - 03.2023
- Responsible for cleaning, restoring and preserving personal items or contents affected due to damage caused by incidents such as fire, smoke, water, mold on a residential or commercial level.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Worked with diverse types of weather and ground conditions.
Plastic Injection Molding Machine Operator
Transnav Inc.
New Baltimore, MI
01.2020 - 07.2021
- Maintained high product quality with thorough inspections and routine maintenance of injection molding machines.
- Consistently met or exceeded production targets by efficiently operating plastic injection molding machines according to established procedures.
- Adapted quickly to new technologies introduced into the workplace, demonstrating proficiency in utilizing these tools for enhanced job performance.
- Minimized defects in finished products through close attention to detail during the molding process and prompt identification of potential issues.
- Reduced material waste by closely monitoring raw materials during the injection molding process.
- Contributed to a safe work environment by strictly adhering to safety protocols and procedures within the workstation area.
- Supported training initiatives for new operators, sharing knowledge on proper machine handling techniques and operational guidelines.
- Collaborated with team members to troubleshoot issues and implement solutions for improved production performance.
- Demonstrated strong problem-solving skills by effectively addressing equipment malfunctions and other unforeseen challenges during the injection molding process.
- Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes.
- Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items.
- Observed continuous operation of automatic machines to guarantee products met specifications and to detect jams or malfunctions, making adjustments as necessary.
Server
National Coney Island
Shelby Township, MI
03.2019 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Fruit Expert
Edible Arrangements
Shelby Township, MI
12.2018 - 03.2019
- Created and prepared fresh fruit arrangements and bouquets, ensuring high-quality products and customer satisfaction.
- Selecting, cutting, and arranging fruit in an aesthetically pleasing and company approved way.
- Achieved a consistent high level of customer satisfaction by addressing questions, concerns, and special requests with professionalism and care.
- Assisted in the development of marketing materials highlighting seasonal fruit arrangements, driving interest and sales for those items.
- Supported overall store operations through effective cross-departmental collaboration when needed.
- Provided personalized recommendations based on customer needs, fostering trust and building long-term relationships.
- Conducted regular inventory checks to maintain accurate stock levels, minimizing overstock issues and ensuring optimal product availability.
- Increased store efficiency by maintaining a clean, organized, and well-stocked fruit department.
- Demonstrated adaptability during peak periods by adjusting priorities accordingly in order to maintain high levels of service quality under pressure.
- Upheld strict hygiene standards when handling fruit to ensure food safety regulations were consistently met, protecting customer health and store reputation.
- Collaborated with team members to optimize fruit displays for visual appeal and easy access.
- Trained new employees on store policies, procedures, and fruit handling best practices to ensure consistent team performance.
- Contributed to increased sales by sharing expert knowledge on the benefits of different fruits for specific dietary needs or preferences with customers.
- Ensured freshness of produce by regularly inspecting and rotating stock, resulting in reduced waste and improved sales.
- Educated customers on proper storage techniques for various fruits, extending product shelf life and reducing food waste at home.
- Removed items of inferior grades from production lines and collected for alternate use or disposal.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Education
High School Diploma -
L'Anse Creuse High School
09.2013 - 06.2017
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid time off401k matchSkills
Customer rapport
Dependable
Flexible/Adaptable
Fast learner
Customer interaction
Documentation and reporting
Written/Verbal communication
Project management
Team Training
Attention to detail
Organization
Relationship building
Languages
Spanish
Limited Working