Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Kristen Lucas

Tahlequah,OK

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

8
8
years of professional experience

Work History

Store Manager

Subway
Tahlequah, OK
04.2021 - Current
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Completed point of sale opening and closing procedures.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Third Party Verifier

Data Exchange Corporation
Tahlequah , OK
01.2019 - 11.2019
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
  • Updated client accounts with new information and verified data for informed credit approvals.
  • Managed account data and verified information with clients, past creditors and other involved parties.

Secretary

Tahlequah Import Service
Tahlequah, OK
04.2010 - 07.2016
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.
  • Organized envelopes, postage and mail correspondence for staff and leadership.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided onboarding and training for new support staff.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Maintained electronic filing systems and categorized documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Maintained daily report documents, memos and invoices.
  • Created and updated records and files to maintain document compliance.
  • Composed inter-office correspondence and provided product and service information to customers.

Education

Northeastern State University
Tahlequah, OK

High School Diploma -

Tahlequah High School
Tahlequah, OK
05.2014

Skills

  • Verbal and Written Communication
  • Multitasking and Organization
  • Performance Monitoring and Evaluation
  • Mathematical Calculation and Reasoning
  • Management Training
  • Financial Statement Review
  • Customer Service
  • Policy Development and Enforcement
  • Recruiting and Hiring
  • Shift Scheduling
  • Cash Management
  • Employee Training
  • Leadership
  • Money Handling
  • Business Forecasting
  • Waste Management and Reduction
  • Profit and Loss Statements
  • Shelf Organizing
  • Materials Planning and Logistics
  • Customer Relations
  • POS Terminal Operations
  • Morale Improvements
  • Standards and Practices
  • Inventory Tracking and Management
  • Store Operations Oversight
  • Profit and Loss
  • Business Growth Initiatives
  • Employee Motivation
  • Order Management
  • Disciplinary Enforcement
  • Estimating Demand
  • Bank and Safe Deposits
  • Employee Terminations
  • Replenishment and Recovery

Timeline

Store Manager

Subway
04.2021 - Current

Third Party Verifier

Data Exchange Corporation
01.2019 - 11.2019

Secretary

Tahlequah Import Service
04.2010 - 07.2016

Northeastern State University

High School Diploma -

Tahlequah High School

Similar Profiles

CREATE PROFILE
Kristen Lucas