Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Kristen Lyman

Store Manager
Lindenhurst,NY

Summary

Established Retail Store Manager with over 13 years of customer service based experience. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. Dependable and organized Service Coordinator with 1 year of experience supporting clients of Disabled Veterans program. Service Coordinator to Residential clients. With 7 years experience, for clients seeking in home cleaning, organization.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Service Coordinator

Self Employed
Albany, NY
10.2015 - Current
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Operated industrial cleaning devices
  • Created checklists for cleaning floors, wiping down glass and collecting trash.
  • Responded immediately to calls from clients.
  • Maintained clean and comfortable environments for clients.
  • Answered questions offering immediate solutions.
  • Offered personalized assistance to children, elderly clients with special needs.
  • Used coordination and planning skills to achieve results according to schedule.

Service Coordinator

Independant Living Center
Troy, NY
03.2019 - 03.2020
  • Upheld client satisfaction by designing accurate and detailed timelines for Retired Veteran services and alerting clients of changes and expectations.
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.

Store Manager

Aeropostale
Clifton Park, NY
03.2012 - 01.2015
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.

Operations Manager

Aeropostale
Albany, NY
10.2009 - 03.2012
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Worked in matrix management environment with oversight of division level managers, sales, human resources, safety and compliance.
  • Developed systems to track and log work issues.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.


Associate Store Manager

American Eagle Outfitters
Massapequa, NY
10.2002 - 09.2009
  • Investigated market to identify seasonal trends and forecast consumer needs.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Education

High School Diploma -

Lindenhurst Senior High School
09.2000 - 06.2004

in Progress - History

SUNY At Albany
08.2004 - 05.2023

Skills

    Interpersonal Communication

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Accomplishments

    2011 ACE award recipient from Aeropostale.

    Assistant's commited to excellence. Awarded to one operations manager per region. Awards trip and conference in NYC


    2014 PIP recipient, Partners in profit

    Presidents award for exceeding company expectations in sales goals through excellent customer service. Awards trip and conference in Ft Lauderdale, Fl.



Timeline

Service Coordinator

Independant Living Center
03.2019 - 03.2020

Service Coordinator

Self Employed
10.2015 - Current

Store Manager

Aeropostale
03.2012 - 01.2015

Operations Manager

Aeropostale
10.2009 - 03.2012

in Progress - History

SUNY At Albany
08.2004 - 05.2023

Associate Store Manager

American Eagle Outfitters
10.2002 - 09.2009

High School Diploma -

Lindenhurst Senior High School
09.2000 - 06.2004

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Kristen LymanStore Manager